Warranty Administrator

Description:

As a Warranty Administrator you play a vital role in the service department and contribute to the success of the dealership by being responsible for all processes involving warranty claims.

What You'll Do:

• Process warranty claims on a timely basis for each franchise or distributor
• Close and process repair orders for warranty and extended warranty services
• Input all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer
• Maintain all special programs for the franchises
• Accurately create and send reports on a weekly basis
• Transmit franchise credit memo statements
• Verify criteria required by factory or distributor
• Reconcile all warranty receivables with payments through the appropriate accounting schedule
• Resubmit all rejected claims promptly or receives authorization to write them off
• Follow up on payment of outstanding claims, keeping schedules current and under 30 days and less
• File and maintain all service records as required
• Keep informed of all factory recalls and bulletins
• Assist with any clerical needs
• Adhere to work schedule including working late for end of month and year end deadlines
• All other duties as assigned
• Go over open Ros with service manager.

What We Expect:

• Must have a minimum one-year experience processing warranty claims
• Experience in Reynolds & Reynolds in preferred
• Excellent verbal and non-verbal communication skills
• Ability to establish and maintain good working relationships with guests and team members and to exceed their expectations.
• Ability to reason, formulate, and implement action plans that will benefit the corporation effectively
• Must submit to a background and drug screen
• Valid GA Driver's license with an acceptable driving record

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Medical, Dental and Vision Insurance
• Flexible Spending and Health Savings Accounts
• Supplemental Life Insurance
• Short-term & Long-term Disability
• Accident and Critical Illness Coverage
• 401K with Company Match
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Employee discounts on vehicles, parts and service

Our Company

Through a long history of service to our customers and community, Ed Voyles Automotive Group has earned the reputation as a local and industry leader. We have been in business for over 65 years and are one of the largest, family-owned, privately held dealership groups in the metro Atlanta area. We know that this reputation is a direct result of the loyalty, commitment and continued efforts of our employees.

Since Mr. Voyles opened his first dealership in 1952, we have been committed to providing employees with a great atmosphere to work in, where supporting each other to grow and be successful is part of our culture. Today, we are committed to recruiting long-term employees and developing talent from within. We strive to be innovative leaders in work environment, management and people development that extends beyond the automotive industry. At Ed Voyles Automotive Group, our commitment to our employees gives them balance in life – where equal consideration is given to our business priorities as we give to our family priorities.