Sr Coord, Individualized Care

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Responsibilities

• Investigate and resolve patient / physician inquiries and concerns in a timely manner
• Mediate effective resolution for complex payer / pharmacy issues toward a positive outcome to de-escalate
• Proactive follow-up with various contacts to ensure patient access to therapy
• Demonstrate superior customer support talents
• Prioritize multiple, concurrent assignments and work with a sense of urgency
• Must communicate clearly and effectively in both a written and verbal format
• Must demonstrate a superior willingness to help external and internal customers
• Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable)
• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
• Must self-audit intake activities to ensure accuracy and efficiency for the program
• Make outbound calls to patient and / or provider to discuss any missing information as applicable
• Assess patient's financial ability to afford therapy and provide hand-on guidance to appropriate financial assistance
• Documentation must be clear and accurate and stored in the appropriate sections of the database
• Must track any payer / plan issues and report any changes, updates, or trends to management
• Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
• Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome
• Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
• Support team with call overflow and intake when needed
• Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient / physician to facilitate coverage and delivery of product in a timely manner.

Qualifications

What is expected of you and others at this level

Training and work schedules

Your new hire training will take place 8 : 00 am-5 : 00 pm CT, mandatory attendance is required.

This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7 : 00 am-7 : 00 pm CT.

Remote details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :

Anticipated hourly range

$21.50 per hour - $30.70 per hour

Bonus eligible

No

Benefits

Application window anticipated to close

12 / 22 / 2025

Candidates who are back-to-work, people with disabilities, without a college degree, and veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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