Product Support Specialist (Remote - Las Vegas)

Product Support Specialist (Remote - Las Vegas)

Department : FinTech Operations

Employment Type : Full Time

Location : Las Vegas, Nevada - Corporate Headquarters

Description

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team that values collaboration and delivers the best customer experience possible? If so, Everi / IGT is currently looking for a Product Support Specialist to support our payment solutions.

This role is a remote role based in Las Vegas . Only candidates who reside in Las Vegas and the surrounding areas will be considered.

What Will You Be Doing?

• Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
• Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
• Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
• Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
• Ability to participate in an on-call rotation of 2 weeks every 2-3 months.

Skills, Knowledge and Expertise

Nice to have :

Why Us?

Be part of a global leader in gaming and technology innovation.

At IGT, we believe compensation should reflect you -your unique background, skills, experience, and even where you work. That's why the compensation range for this role is $28 - $35 / per hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements.

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