Full-Time Business Systems Analyst
Industry : Non-profit organization specializing in SBA 504 loans
Compensation : Competitive annual salary commensurate with experience + full benefit package that includes a generous IRA contribution (see below for details)
Location : Tallahassee, FL
Summary of Important Qualifications :
- 3–5 years of relevant experience in IT, business systems, or software-related roles
- Associate or Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Business, or related field (preferred)
- Hands-on experience with administering Business Applications, customer relationship management (CRM) systems, or workflow automation tools
- Working knowledge of low-code / no-code (LCNC) development platforms
- Proficiency using the Microsoft Suite and data reporting tools
- Strong analytical, development, and documentation skills
- Experience working within financial, lending, or other regulated industries (preferred)
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About Us : Florida First Capital Finance Corporation (FFCFC) is a self-sufficient, non-profit organization with offices throughout the State of Florida, Alabama and Georgia. At FFCFC, our mission is to drive economic development and job creation by helping small businesses access capital through the SBA 504 loan program. We are especially proud of our goal to increase lending assistance to minority, rural, and women-owned small businesses. FFCFC is a stable and growing non-profit organization, and we have a lot of pride in our achievements and in our mission. Our workplace is a smaller office environment, so you get to know everyone in the office (i.e. you won’t be “just a number”).
About This Opportunity : We are seeking a motivated and technically-skilled Business Systems Analyst (BSA) to join our IT team in Tallahassee, FL. The BSA plays a key role in developing and improving the systems that support our operations — including CRM enhancements, lending platforms, internal wikis, analytics dashboards, process automation, and AI-assisted workflows. The position combines technical understanding with business insight. The BSA works closely with departments across the company to understand their needs, design solutions, and help deliver systems that improve efficiency, data quality, and collaboration. The role also provides overlap and support for the IT team to ensure continuity and knowledge sharing across systems and infrastructure.
We are specifically looking for someone who :
Is passionate about improving how technology supports business operationsCan understand both technical systems and business processesIs a "doer"... that is, someone who has the technical ability to actually build, configure, iterate, and implement system changesIs proactive, organized, and detail-orientedCommunicates clearly with both technical and non-technical teamsEnjoys solving problems creatively and practicallyCan manage multiple projects, priorities, and deadlinesThrives in a collaborative, team-focused environmentHas a strong work ethic, sense of ownership, and eagerness to learnLives in Tallahassee, FL (or is willing to relocate) and is available full-time, Monday – Friday, 8am – 5pmIf these qualities describe you, please read on!
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Essential Functions for This Role :
Collaborates with key stakeholders to analyze workflows and design technology-driven solutionsDesigns, configures, and enhances internal business systems (such as Zoho CRM), analytics dashboards, and knowledge basesSupports and leads system migration projects, including data mapping, testing, validation, and ensuring successful transition to new platformsBuilds automations and integrations between applications using APIs or low-code toolsLeads system enhancement projects through their full lifecycle — from requirements gathering and design to testing, deployment, and documentationDevelops and executes test plans; coordinates User Acceptance Testing (UAT) to ensure system changes meet requirementsWorks with data owners and IT to ensure data integrity, accuracy, and compliance with company and industry standardsSupports data reporting and analytics, creating dashboards and visualizations to aid decision-makingSupports company security and compliance efforts for business systems and data managementCoordinates with external vendors and developers for system enhancements, migrations, or integrationsDevelops and delivers training materials, documentation, and support resources for system usersHelps lead company initiatives for automation (RPA), AI integration, and business intelligenceProvides added support to the IT team, contributing to infrastructure projects and general technology operations~~~
Requirements
Mandatory Requirements :
3–5 years of relevant experience in IT, business systems, or software-related rolesAdministration and enhancement of a CRM or similar enterprise applicationsStrong Microsoft 365 skills, including data handling in Excel / BI ApplicationsProfessional experience supporting or improving business systemsUnderstanding of data integrity, change control, and documentation practicesBasic knowledge workflow automations and generative / agentive AIAvailability to work full-time Monday - Friday, 8am - 5pm, in our Tallahassee, FL officeAlready live in the Tallahassee, FL area or are willing to relocate (especially if you have ties to the area)Can pass a rigorous criminal background checkPreferred Experience :
Associate or Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Business, or related fieldMicrosoft 365 system administrationDirect experience with the Zoho ecosystem (CRM, Analytics, Flow, Creator)Familiarity with analytics and dashboarding tools (Zoho Analytics, Power BI, Tableau)Exposure to RPA platforms (UiPath, Power Automate RPA, Automation Anywhere)Experience with AI-assisted workflows or integrationsHands-on participation in system migrations (data mapping, testing, validation)Experience with APIs, REST integrations, or webhooksExperience with documentation systems (Wiki.js, Confluence, Notion)Even if you don't meet all of the requirements listed above, we still recommend that you apply. We will look at each applicant holistically instead of simply looking at how many boxes they check.
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Benefits
Here at FFCFC, we understand that highly satisfied employees are key to a thriving business. This is why we offer :
Annual salary commensurate with experience (note that we will discuss your salary expectations very early in the application process)A workplace culture that supports collaboration, teamwork, training, and professional growthA tight team environment where you get to know all of your colleaguesHealth insurance through Capital Health Plan (100% employer paid for the employee, partial coverage for family)Dental insurance that is 100% employer-paidOptional vision insuranceLife and long-term disability insurance (100% employer paid)Voluntary flexible spending account (FSA)Simple IRA contributions by employer based on the organization's performance12 vacation days and 10 sick days accrued each yearSeven (7) paid holidays each yearIf you think you’d be a good fit, we’d love to see you apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are ADA compliant and an E-verify employer.