Helpdesk Specialist Journeyman

Job Title : Helpdesk Specialist Journeyman

Address : 200 I St SE 4th FloorWashington, DC 20003 (Onsite)

6 Months Contract Position

Job Description :

• OCTOhelps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include :

CONTRACT JOB DESCRIPTION

Responsibilities :

SKILL MATRIX : Skill

Required No. of Years

Actual Years of Experience

Bachelor's degree in IT or related field or equivalent experience

10 Years

Installing and configuring system hardware / software in an enterprise environment

6 Years

Proficient time management skills Required and detail oriented organizational skills

6 Years

Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X)

6 Years

Experience using an endpoint management tool to provide remote support

3 Years

Strong Customer Service Skills

3 Years

Experience managing service requests for IT support in ServiceNow or a similar ITSM platform

3 Years

Expertise in troubleshooting hardware related issues

3 Years

Expertise in troubleshooting complex software related issues

3 Years

Can demonstrate experience making nontechnical users comfortable with complex technology concepts

3 Years

Knowledge of Microsoft Office Suite (Office 365)

3 Years

Microsoft Certifications : MCP

Highly Desired

About Us :

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO / IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI / UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.