Account Manager, Dealer Club

Be Essential At Cars Commerce

At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here : at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we Rise Together putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it's hard. It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

Key Responsibilities

• Master The Platform : Fully understand the features and capabilities of the platform
• Onboard New Dealers : Stay in contact through their first time buying experience.
• Account Management : Build and maintain strong, long-lasting dealer relationships by understanding their needs and delivering exceptional service.
• Dealer Growth : Identify opportunities for upselling or cross-selling services / products and collaborate with the outside sales team to drive revenue growth.
• Dealer Retention : Maintain consistent buying / selling from the dealers within your portfolio
• Problem Resolution : Address dealer concerns and resolve issues promptly to maintain satisfaction and loyalty.
• Performance Tracking : Monitor and report on account performance metrics, providing insights and recommendations to improve results.
• Collaboration : Work closely with internal teams, including marketing, and the product team, to align client objectives with company goals.
• Documentation : Maintain accurate and up-to-date records of client interactions, agreements, and account plans.
• Flexibility : Adapt and adjust role as needed and requested by leadership team
• Conflict Resolution : Able to make the "difficult call"

Salary Range $82,400.00-100,950.00

Our Comprehensive Benefits Package includes :

For US-based Positions : Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.