LN Venues, Director of Operations - VIP Lounge

Director Of Vip Lounge Operations

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Director Of Vip Lounge Operations leads the execution and operational excellence of all food, beverage, music, programming in the new VIP Lounge. The ideal candidate combines culinary leadership with strong business acumendriving vendor partnerships, cost control, team training, and guest experience innovation. This role also oversees key operational areas including F&B operations, security staffing, membership programs, upsell strategy, artist relations, marketing collaboration, facility maintenance, HR processes, and full P&L ownership across all revenue streams.

Guest Experience, Membership & Culture

• Cultivate a culture of creativity, consistency, and care in all departments
• Ensure hospitality standards are met across all guest touchpoints
• Engage in tastings, guest feedback sessions, and VIP experiences to continuously elevate the offering.
• Assist with space programming on show nights and non-show nights as needed.
• Oversee membership sales and service strategy, including onboarding, retention, and exclusive member experiences.
• Manage relationships with artists and talent, ensuring hospitality standards and backstage experiences meet expectations.
• Oversee high-profile guest service strategy, including VIP arrival coordination, personalized experiences, and discretion protocols.
• Partner with the marketing team to develop and execute promotional strategies for the lounge, membership program, and non-show related events, ensuring alignment with brand identity and audience engagement goals.
• Partner with Special Events team to drive business and execute high level events in the space.

Food & Beverage

Operational Oversight

Financial Performance & Cost Controls

Training & Team Development

8+ years of leadership experience in culinary and / or beverage operations within high-volume, multi-unit, or concept development environments.

Proven track record in F&B program management.

Strong knowledge of current food & beverage trends, global cuisines, craft cocktail programs, and premium spirits / wines.

Demonstrated success in managing P&Ls, meeting COGS targets, and driving contribution margins.

Expertise in recipe costing, vendor negotiations, and inventory systems.

Experience managing security and operational staffing in a hospitality or entertainment venue.

Proven success in membership program development and upsell strategy execution.

Experience working directly with artists, talent teams, and high-profile guests in a hospitality or entertainment setting.

Experience collaborating with marketing teams to drive promotional strategy and audience engagement.

Proficiency in Microsoft Excel, recipe / POS / inventory platforms.

Passion for team leadership, mentorship, and collaboration across departments.

Strong forecasting and financial planning skills across diverse revenue streams.

Experience managing space maintenance and coordinating with facilities teams.

Familiarity with HR processes including hiring, onboarding, and compliance.

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason,