Retail Services Manager

A rapidly growing international organization is seeking a hands-on Service Operations Manager to oversee its U.S. service and repair operations based in Fort Lauderdale. This position is ideal for a process-driven leader who thrives on improving efficiency, driving quality, and managing cross-functional teams in a fast-paced, high-standards environment.

Key Responsibilities

• Oversee day-to-day operations for a multi-site service and repair division, ensuring quality, timeliness, and compliance with company standards.
• Manage and mentor a team of approximately eight direct reports and partner closely with broader operational departments.
• Lead productivity and workflow initiatives through KPI tracking, data analysis, and process improvement.
• Partner with internal departments to coordinate parts inventory, scheduling, and communication between operations and retail / service locations.
• Implement and enhance systems, policies, and procedures related to service operations, repairs, and quality control.
• Provide clear, proactive leadership — fostering a collaborative and solutions-oriented culture.
• Travel occasionally within the U.S. (approximately once per month) to conduct site visits and ensure service excellence across locations.

Qualifications

Compensation & Benefits