IT Field Technician - Tier 1 (MSP)

Job Description

Job Description

Nordic IT Solutions of Boone, NC is seeking to hire a full-time Tier 1 IT Field Technician to install new systems for our clients. Our support team is the best in the High Country and joining us will help keep our clients efficient and productive. This information technology position offers a starting salary of $40,000 / year, a 36-hour, four-day work week, two weeks of paid time off, one week of paid health leave, and fully paid health insurance after the first 90 days of employment. If you want to join a small team that is growing quickly, apply today!

ABOUT NORDIC

Located just outside of Boone in the High Country of North Carolina, Nordic's mission is to build resilient communities through best-in-class, business-to-business IT solutions through our core values of compassion, honesty, and quality . We lay down the foundations that businesses need to thrive by integrating and supporting IT systems for businesses, focused on healthcare, government, hospitality, and non-profit verticals.

Our employees enjoy helping great clients in a friendly atmosphere with awesome coworkers! At Nordic, we have a supportive company culture with competitive compensation and great perks. A healthy work-life balance is paramount to our team. Come join our information technology team today!

A DAY IN THE LIFE AS AN IT Field Technician

As an IT Field Technician on our install team, you'll start your day by picking up a load of components to take to a job site. Once there, you'll start plugging in and testing networking equipment, or you might be migrating a client to a new Nordic PC. You'll be challenged with issues that clients bring up "while you're here" and will either resolve those or submit a ticket to our support team on their behalf. Once back at the office, you will be configuring equipment or building new PCs for the next install. As your experience grows, you'll be building the knowledge it takes to move into a Tier 2 role.

Because you can think on your feet, you are able to quickly address and resolve incidents and requests. With your organizational skills, you have your schedule planned and everything is properly documented. Your hard work will aid our mission and allow us to help more clients who in turn thrive and employ more people in our community.

QUALIFICATIONS

• Bachelor's Degree in CIS or CS Highly Recommended
• Experience in deploying and maintaining Windows Desktop (ver. 10+) and Server Operating Systems (ver. 2016, 2019, 2022)
• Experience in Active Directory and Group Policy
• Experience in deployments of and migrations to Microsoft 365, including Azure AD, Intune, OneDrive, Exchange Online and Teams
• Knowledge of networking technologies including TCP / IP, UDP, VLANs, QoS, DHCP, DNS
• Knowledge of common hardware and networking troubleshooting steps

WORK SCHEDULE

The typical schedule for this full-time IT Field Technician position is Monday-Friday, 8 : 00am-6 : 00pm with one designated day off per week (either Wednesday, Thursday, or Friday) and a one-hour lunch break.

ARE YOU READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM?

If you have experience in systems administration and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

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