Product Manager, Customer Relationship Capabilities

Product Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! T-Mobile's Contextual Experience Product team is transforming how we deliver personalized, real-time experiences to millions of customers. As part of this transformation, we're looking for a Product Manager to own the strategy and delivery of Customer Relationship Management (CRM) content capabilities - from Content Management System (CMS) and Digital Asset Manager (DAM) integration to automation and content reuse across channels. This role sits at the heart of our content acceleration strategy, helping marketing teams go faster, personalize smarter, and scale creative more efficiently.

Responsibilities :

• Define and lead the roadmap for CRM content infrastructure - including CMS, DAM, and templating systems that power our CRM campaigns.
• Deliver content capabilities that reduce campaign build time, improve governance, and enable reuse across web, app, email, and push.
• Partner with internal engineering, platform product, creative operations, and marketing teams to build scalable solutions that match how real teams work.
• Translate business needs into user stories and technical requirements and guide execution across sprint teams.
• Identify blockers and pain points in the content creation lifecycle and turn them into product opportunities.
• Drive continuous improvement through stakeholder feedback, testing, and iteration.

Qualifications :

Travel : Travel Required (Yes / No) : Yes

DOT Regulated : DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $100,100 - $180,600 Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employ