HOUSING CASE WORKER

HOUSING CASE WORKER

Jamestown, NY (+Chandler+St.+Jamestown+NY+USA+14701)

• Housing and Community Services

Job Type

Full-time

Description

Position Data :

Grade : 6 Non-exempt :

Reports to : Case Worker Supervisor

Basic Function or Position Summary :

Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Salary $18.44 / hourly

Security Clearance :

Requirements

Position Responsibilities and Specific Duties :

Assist customers with creating individualized housing plans.

Determine eligibility for rental subsidy and assistance programs

Support customers in housing searches

Assist with providing educational workshops on tenant / landlord roles and responsibilities.

Maintains regular contact with local landlords and other housing service providers

Assist customers with basic budgeting activities

Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.

Maintain knowledge and complies with regulations, policies and procedures.

Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals

Verify customer contractual eligibility for services

Maintain customer contacts in accordance with assigned contractual and agency expectations

Calculate rental subsidy amounts

Maintain wait lists, as needed, within assigned services

As required by regulation or contract, perform electronic background checks and income verification of customers

Compilation and data accuracy checks for submission of reports in assigned contractual areas

Promotes agency mission.

Maintains confidentiality and complies with the code of ethics.

Maintains consistent professional customer service.

Job performance incorporates integrated service delivery model while promoting self-sufficiency.

Other duties as designated by supervisor

Key Working Relationships :

A. Internal : Housing & Emergency Services Staff and Managers; Navigators

B. External : Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope :

A. Number of staff supervised : 0

B. Titles supervised : NA

Organizational Responsibilities :

Adheres to all policies and procedures

Gathers appropriate documentation and tracks outcomes

Participates in organizational committee structures as appropriate

Participates in organizational and divisional management systems

Knowledge, Skills Required :

H.S. Diploma or equivalent required.

Associate’s degree in Sciences, Business, or Human Services preferred

Minimum of one year of work experience in human, social or customer services required.

Strong interpersonal, communication and customer relations skills

Strong computer skills, including word processing, data entry and spreadsheet in a windows environment

Ability to develop and maintain & engage in positive relationships with people from various backgrounds

Bilingual preferred

Physical :

Special Requirements :

Within one year, complete Financial Social Work training.

Within six months, complete HCV Specialist certification, if applicable.

Reliable transportation

Must be able to provide consistent even-tempered customer service at all times.

Pre-employment physical exam and TB testing

Ability to obtain and maintain physical exam annually

Works compassionately with a diverse population.

Experience navigating community programs.