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Client Care Coordinator - Front Range

Client Care Coordinator - Front Range

NRT |Foundry Treatment CenterBroomfield, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Client Care Coordinator - Front Range

Reports to : Clinical Director

Job Category : Hourly | Non-Exempt | Full-Time

Salary Range : $22.40-$25.76 per hour

Job Site : Foundry Front Range (Broomfield)

Job Summary :

The Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients.

Education and Experience :

  • Bachelor’s degree preferred, high school diploma or equivalent required.
  • Two or more years proven experience with people and program management in clinical settings.
  • Two years experience in substance abuse or mental health field preferred.
  • Experience with EMR system preferred.

Required Skills / Abilities :

  • Current CPR certification or ability to obtain within 30 days of employment.
  • Strong relationship building skills.
  • Ability to listen well and offer solutions.
  • Ability to work as part of a multidisciplinary treatment team.
  • Organized with strong time-management skills.
  • Excellent written and verbal communication skills.
  • Experience leading group activities and facilitating group sessions.
  • Familiar with the 12-Step Program and the 12 Steps / 12 Traditions.
  • Knowledge of industry and trauma-integrated care are a plus.
  • Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Strong collaboration skills with the ability to think creatively and share ideas.
  • Ability to make decisions using sound judgment, data, and advice.
  • Exhibit care and compassion with discretion to staff and participants.
  • Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA).
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organization’s CRM system.
  • Valid, non-restricted Colorado driver's license.

    • Duties / Responsibilities :

  • Facilitate groups.
  • Complete assessments (biopsychosocial) and suicide assessments.
  • Provide support services and meet regularly with clients to assess needs and identify barriers to care.
  • Manage client schedules, including internal and external appointments.
  • Coordinate client details with departments including, Admissions, Medical, Wellness, Family, and Clinical.
  • Ensure client safety and satisfaction.
  • Comprehend, follow, and enforce policies & procedures with clients.
  • Identify emergency signals and situations and respond appropriately.
  • Familiarize oneself with treatment structure; network with transitional facilities.
  • Demonstrate ability to convey continuing care experience to client and their support system.
  • Provide or obtain appropriate clinical recommendations for discharging clients.
  • Facilitate client’s support, contact with continuing care facilities & obtaining verification of benefits.
  • Demonstrate awareness of client’s insurance review dates & likeliness of discharge.
  • Determine programs that clients are qualified to attend; consider family boundaries, financials, geographic location.
  • Schedule discharge : transportation and follow-up treatment.
  • Coordinate and schedule discharge appointments.
  • Send discharge information to receiving agencies.
  • Constant awareness and communication with clinical team, family members and client.
  • Ability to balance outreach, clinical, financial and family factors when planning for continuation of care.
  • Ensure compliance with organizational and regulatory documentation standards.
  • Professional appearance, aptitude, and attitude.
  • Attend & participate in Clinical / Concerned Staffings.
  • Keep and maintain client confidentiality.
  • Provide ample communication between clients and staff.
  • Maintain professionalism.
  • Computer literacy and knowledge of EMR and CRM.
  • Maintain strict confidentiality, HIPAA and 42CFR Part 2 compliance.
  • Adhere to organization’s policies & procedures, State & Federal law, OSHA, JCAHO, and BHA regulations & standards.
  • Represent Foundry Treatment Center - Steamboat Springs’ mission and values.

    • Physical Requirements :

  • Prolonged periods of sitting at a desk and working / typing on a computer.
  • Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
  • Must be able to lift 15 pounds at times.
  • Driving in all weather conditions.

    • Benefits & Perks : Health and Wellness

  • Medical, dental and vision insurance
  • Supplemental accident and hospital indemnity coverage
  • Voluntary Term Life insurance
  • Employee Assistance Program
  • Monthly wellness reimbursement

    • Financial

  • Competitive salary
  • Employee recognition and rewards programs
  • Employee referral incentive program
  • Employer-sponsored 401(k) plan

    • Work / Life Perks

  • Professional growth and development
  • Continuing education reimbursement
  • Unlimited paid time off (exempt employees) + sick days
  • Paid time off policy (non-exempt employees) + sick days
  • Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)
  • Full-time employees

    • This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

    Requirements :

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    Client Care Coordinator • Broomfield, CO, US

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