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Information Services Manager

Information Services Manager

Little Flower Children and Family Services of New YorkNew York, NY, United States
5 days ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Information Services Manager role at Little Flower Children and Family Services of New York .

This role supports the agency’s Electronic Health Record (EHR) system and leads a team of software development engineers.

Pay Range

Base pay range : $90,000.00 – $100,000.00 per year.

A Career at Little Flower

Little Flower Children and Family Services of New York is a nonprofit organization working since 1929 to improve the well‑being of children, youth, and families across New York City and Long Island. Our staff of more than 500 provides prevention services, foster care, residential treatment care, adoption services, and medical and mental‑health services.

Job Summary

We seek a highly motivated and experienced Information Services Manager to lead and support a team of software development engineers (SDE) managing the EHR system at the agency and its evolution. The ideal candidate will possess expertise in Object‑Oriented Programming (OOP), SQL, PHP, and MySQL to drive system enhancements, ensure regulatory compliance, and optimize clinical and financial workflows.

Responsibilities

Technical Leadership & Development

  • Design, develop, and modify EHR software using PHP and MySQL, adhering to organizational standards.
  • Mentor and provide technical guidance to software development teams.
  • Create detailed process models, technical specifications, and system documentation.

Project Management

  • Lead end‑to‑end EHR implementations, including requirements gathering, timeline development, and resource allocation.
  • Collaborate with vendors and stakeholders to align deliverables with organizational goals.
  • Proactively identify risks, implement mitigation strategies, and monitor project milestones.

    • EHR System Optimization & Compliance

  • Oversee system testing, training, and post‑implementation support to ensure seamless adoption.
  • Configure and optimize clinical billing workflows to maximize reimbursement efficiency.
  • Conduct quality assurance reviews to ensure data accuracy and compliance with HIPAA, state, and local regulations.

    • Stakeholder Collaboration

  • Serve as the primary liaison between clinical teams, IT departments, and EHR vendors.
  • Lead user acceptance testing (UAT) and workflow integration initiatives.
  • Monitor system performance metrics and identify opportunities for improvement.
  • Education : Bachelor’s degree in healthcare informatics, Information Systems, Management, or a related field.
  • Experience : 5+ years in healthcare IT project management, with a focus on EHR implementations (Netsmart MyEvolv experience preferred).
  • Technical Skills : Proficiency in PHP, MySQL, OOP, and SQL; familiarity with data migration tools and workflow analysis.
  • Regulatory Knowledge : Strong understanding of HIPAA, billing compliance, and healthcare operations.
  • Soft Skills : Exceptional communication, problem‑solving, and leadership abilities; capable of working independently or collaboratively.

    • Preferred Qualifications

  • PMP certification or equivalent project management credential.
  • Experience with tools such as Microsoft Project, Smartsheet, or Jira.
  • Expertise in vendor management and training methodologies.

    • Travel Requirements

    This position can be based out of Brooklyn, NY or Wading River, NY; remote work possible with occasional travel.

    Diversity, Equity, Inclusion and Belonging Statement

    With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long‑standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.

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