Valet Supervisor

Valet Supervisor

Job Category : Support Services

Requisition Number : VALET005950

Full-Time

Salary : $45,000 USD per year

Location : Cleveland, OH 44113, USA

Job Details

Description

Role Responsibilities :

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
• Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process / procedure development.
• Responsibilities include valet car parking / retrieval, garage and parking oversight, cashiering, coat checking and shuttle services.
• Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio / visual components, and ensures the highest level of welcoming and promptness from staff.
• Assists in the development and implementation of goals and objectives for the Valet department. Implements departmental procedures and policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
• Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.
• Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
• Maintains and review tracking and logging processes to measure and monitor productivity and capacity.
• Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members.
• Drives a sense of urgency within team; ensures attendants run / jog to and from cars.
• Sets high personal standards for performance and encourages others to do the same.
• Implements initiatives to improve the employee experience and employee opinion ratings.
• Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK :

Knowledge, Skills, & Abilities :

Education & Experience Requirements :

License Requirements :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.