Client Service Representative

Client Service Representative

VCA Douglas County Animal Hospital is seeking a Client Service Representative to join our team.

Location : 531 Jerry St Castle Rock, CO 80104

Job Type : Part-time

Pay : $16.00 -$18.50 per hour, based on experience

The deadline for applications is 11 / 28 / 2025.

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient carewith the expertise and customer service skills to make it all happen!

Why We Need You :

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on emergency and specialty pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Why You Should Consider Us : At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

Why Apply to VCA Douglas County?

Education and Experience :

Benefits : VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and wellbeing programs that provide resources and training.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.