Client Service Representative
VCA Douglas County Animal Hospital is seeking a Client Service Representative to join our team.
Location : 531 Jerry St Castle Rock, CO 80104
Job Type : Part-time
Pay : $16.00 -$18.50 per hour, based on experience
The deadline for applications is 11 / 28 / 2025.
The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient carewith the expertise and customer service skills to make it all happen!
Why We Need You :
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :
- Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on emergency and specialty pet care.
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.
Why You Should Consider Us : At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.You will sharpen your skillsand even learn some new techniquesand explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more! Full time benefits available at 30 hours per week.Why Apply to VCA Douglas County?
We are a tight-knit, high performing hospital with very low turnover.We have served the Castle Rock community for over 25 years with high quality medicine, boarding and dog day care.Our medical and CSR staff work closely together.You are looking to join a general practice veterinary clinic with great work / life balanceWe are open Monday - Friday from 8 am - 6 pm and offer 4 or 5 day shifts per week for full time employees and 2 to 3 shifts for part-time employeesEducation and Experience :
High School DiplomaExperience working in customer servicePrevious experience in a Veterinary Hospital is a plusBenefits : VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and wellbeing programs that provide resources and training.
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