ADA Assessment Program Manager

What will your job look like

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate timely and effective delivery of ADA Paratransit Eligibility is taking place in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably timely within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and / or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

LOCATION : 2425 West Michigan Street Indianapolis IN 46222

What youll do :

• Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
• Understand and interpret all aspects of the contracted program and serve as the teams Subject Matter Expert both locally and externally
• Maintain working knowledge and abilities of MTM and Client software
• Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
• Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
• Respond to any ADA eligibility complaints and properly document response
• Act as a mentor to new employees and assist with the development of team members
• Conduct education training for employees regarding new and ongoing processes and procedures
• Work with support staff to ensure program effectiveness
• Evaluate assessments and determinations with the assessment staff to ensure accurate results
• Respond to any ADA eligibility or complaints and properly document response
• Determine what functional assessments the applicant will be required to undergo
• Make the final determination regarding eligibility based upon the application interview functional assessment and any supplemental information
• Maintain up-to-date knowledge of cognitive and physical functional assessments as well as the Americans with Disabilities Act (ADA)
• Build rapport and communicate with family and natural support network of the applicant
• Submit accurate required reports in a timely manner
• Maintain a positive attitude when interacting with support staff applicants and their caregivers
• Must conform to MTMs HIPAA standards
• Conduct one-on-one in-person interviews to assess mobility capabilities as needed
• Conduct physical and / or cognitive functional assessments as needed
• Conduct or perform the following assessments (as needed) :

FACTS Test

What youll need :

Experience Education & Certifications :

Skills :

Even better if you have...

Whats in it for you :

Salary Min : $75000 / annually

Salary Max : $85000 / annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.

#MTMTransit

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1