Client Success Advisor

Client Success Consultant

We are seeking a Client Success Consultant within the Global Fraud Solutions (GFS) team, as part of TransUnion's Global Solutions organization. This role will play a pivotal role in ensuring our Fraud customers achieve their desired outcomes and maximize the value of our solutions. This role focuses on post-sales activities, including, but not limited to, adoption, value realization, and renewals. The ideal candidate will possess strong relationship management skills, technical expertise, and a customer-centric mindset.

The Global Fraud Solutions team in particular is a key strategic pillar for overall TransUnion growth across the globe. The team designs and manages solutions that span : verifying consumer identities, understanding digital interaction risk, securing digital channel experiences, and targeting fraud through fraud analytics. Our best-of-breed solutions leverage TransUnion's superior data and analytics, creating the opportunity for sustained global growth in this exciting, fast-paced space. The Global Fraud Solutions team is a dynamic team of individuals with diverse backgrounds working on some of the most cutting-edge, transformative projects for TransUnion. You will have the unique opportunity to work with Sales, Product, and Market leaders and customers on the most impactful problems they are facing in the Fraud space. This is a great opportunity for a smart, driven individual seeking to have high visibility and impact in their role.

Customer Relationship Management

• Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success
• Conduct goal-setting sessions with customers and oversee the implementation of solutions
• In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions.

Adoption and Value Realization

Collaboration and Cross-Functional Engagement

Renewals and Growth

Customer Advocacy and Support

Technical Expertise

Customer Relationship Skills

Analytical and Problem-Solving Abilities

Organizational and Leadership Skills

Mindset and Values

Summary : Experience & Education

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually.