Desktop and Education Support Specialist

Job Description

Job Title : Desktop & Education Support Specialist

Overview :

The Desktop & Education Support Specialist provides professional computer and classroom technology support for OTDI-supported customers. This role involves troubleshooting software, hardware, and network issues, supporting both Windows and Mac OS environments, and ensuring reliable technology operations across instructional and administrative spaces.

Key Responsibilities :

• Provide technical assistance and troubleshooting for software, hardware, and network issues across Windows and Mac OS platforms.
• Deliver responsive, customer-focused support to end users both on-site and remotely .
• Configure, deploy, and maintain workstations, peripherals, and classroom technology , ensuring proper functionality and documentation.
• Implement and manage a classroom maintenance plan , performing preventive maintenance and emergency repairs as needed.
• Support and repair audio-visual systems , including video projection, audio equipment, and classroom technology integration.
• Collaborate with faculty, staff, and students to provide training and identify additional technology support needs.
• Install and upgrade classroom technologies and ensure compatibility with existing systems.
• Communicate and document technology outages, tracking resolutions and maintaining accurate records.
• Act as a team lead on complex projects, assignments, and escalations within the help desk function.
• Provide desktop support and on-call technical assistance when needed.
• Maintain organized and up-to-date documentation of equipment, incidents, and resolutions.
• Work independently and collaboratively in a fast-paced, service-oriented environment.
• May be required to work a flexible schedule , including evenings and weekends.

Required Experience & Qualifications :

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