Trainer - Technical

Responsibilities:

* Lead and deliver high-impact, instructor-led training for customers in classroom, virtual, and on-site environments.

* Support the design, development, and continuous refinement of technical training materials, including presentations, hands-on activities, digital learning modules, and job aids.

* Assess training effectiveness using learner feedback and demonstrated knowledge/skill outcomes; drive ongoing improvements to training content and delivery.

* Translate business and customer needs into training requirements by analyzing product and process audits, performance metrics, maintenance/troubleshooting data, and account strategies.

* Collaborate with the Training Project Manager and Training Manager in advance of each project to confirm logistics and ensure all health and safety requirements are met; oversee training spaces to maintain participant safety during delivery.

* Contribute to the development and execution of train-the-trainer programs to build internal instructional capability.

* Strengthen the Intralox Customer Training program by creating and simplifying tools, sharing knowledge across the team, and partnering with designers, instructors, and field technicians to establish best practices.

Requirements:

* 5+ years' experience in teaching, instructional delivery, and/or technical training.

* Mechanical and/or electrical engineering degree, or 5+ years of relevant work experience and demonstrated technical aptitude.

* Working knowledge of engineering design software such as AutoCAD and Inventor.

* Demonstrated ability to communicate mechanical engineering concepts clearly, concisely, and in an accessible manner.

* Strong communication and facilitation skills, including presenting, active listening, effective questioning, and time management.

* Customer-focused mindset with a proven commitment to delivering an exceptional training experience.

* Self-directed and adaptable; confident, resilient, proactive, and capable of managing priorities independently.

* Excellent planning, organizational, and project management capabilities.

* Receptive to feedback with a track record of effective cross-functional collaboration.

* Willingness to travel up to 75% to support customer training schedules, including occasional weekends.

* Ability to transport and handle up to 75 lbs. of training equipment on customer sites as needed.