General Manager

General Manager Sundo Travel Plaza

The retail general manager oversees all operations of a high-volume travel center, spanning staff, convenience store, and restaurant facilities to meet sales and profit targets. Key duties include executing business strategies, managing staff, ensuring sales and profit objectives, managing vendor relationships, and controlling inventory. A strong background in restaurant management with PandL accountability and focus on customer satisfaction is typically required.

Primary Responsibilities

• Business Operations : Generate and execute business plans for the travel center and restaurant facilities to meet sales and profit targets.
• Customer Experience : Ensure customer expectations are met by fostering a customer-focused culture and providing excellent customer service.
• Team Management : Build, coach, manage, and develop staff by handling hiring, interviewing, and training to create high-performing teams.
• Financial Management : Monitor and manage the stores profit and loss (PandL) and track inventory to ensure optimal stock levels and minimize losses.
• Vendor Relations : Maintain effective and positive relationships with vendors to support the facility operations and supply chain.
• Safety and Compliance : Maintain a safe work environment for both customers and employees and ensure adherence to company security and cash control procedures.

Required Skills