Director, Customer Success - Adaptive Planning - JR-0101429

Workday Senior Manager, Customer Success

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

At Workday, we're passionate about helping our customers achieve meaningful outcomes and lasting success with our products. We're looking for a passionate, strategic, and people-first Senior Manager, Customer Success to lead a team of exceptional Customer Success Managers (CSMs) who partner with customers to help them achieve measurable outcomes and lasting value with Workday, specifically Adaptive Planning. As a key leader within Workday's Customer Success organization, you will define regional strategies, coach and empower people leaders, and partner across Sales, Services, and Product teams to ensure our customers realize measurable business impact. You'll bring vision, operational excellence, and a customer-first mindset to every interaction both inside and outside of Workday.

About the Role

What You'll Be Doing

• Lead at Scale : Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth.
• Shape the Strategy : Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio.
• Influence the Business : Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives.
• Champion the Customer : Act as an executive sponsor for strategic accounts building trusted relationships with senior customer stakeholders and ensuring Workday delivers consistent value.
• Operational Excellence : Establish and monitor key success metrics to track health, adoption, and satisfaction, while driving continuous improvement in how we engage and support customers.
• Scale for Impact : Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact across the global Customer Success organization.
• Build Future Leaders : Invest in developing your team's leadership capability providing mentorship, feedback, and career growth opportunities that empower people to do their best work.
• Drive Transformation : Represent the voice of the customer in strategic planning, influencing product direction, service delivery, and overall customer experience.

About You

Basic Qualifications

Other Qualifications

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location : USA.CA.Pleasanton Primary Location Base Pay Range : $149,400 USD - $224,100 USD Additional US Location(s) Base Pay Range : $152,000 USD - $270,000 USD Additional Considerations : If performed in Colorado, the pay range for this job is $160,000 - $240,000 USD based on min and max pay range for that role if performed in CO.

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds : in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.