Mechanical Desk Engineer (West Palm Beach / Miami FL) - Mobility Customer Services

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all : RUN! With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability : 100% Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world!

Position Overview :

Siemens Mobility is seeking to hire a Mechanical Desk Engineer in West Palm Beach, FL to assist the Locomotive Engineer and onboard train staff with urgent queries or at the train on route with our long-term maintenance contract for a fleet of high-tech rolling stock. The fleet consists of Tier 4 compliant high-horsepower locomotives in a push-pull configuration with elegant coaches to deliver a high-end customer experience. These trains operate from Orlando to Miami with up to 125 mph 7 days a week.

If train crews have a problem with a locomotive or the coach, they call the "Mechanical Desk" 24 / 7 on the radio / phone from the train route. The "Mechanical Desk" supports solving the problem on the radio / phone or en route. The trainset is in trouble, and you lead the problem-solving!

We have the responsibility to assist the on-train staff remotely or en route in a critical situation and guide them through troubleshooting to limit service delays supported by remote data from fleet monitoring that is sent directly from the trainsets will be utilized.

What your day-to-day will look like :

• Assist with troubleshooting or operational questions from the onboard crew.
• Develop action plans; measure and analyze results; initiate corrective actions; minimize variances' impact; continuously improve processes.
• Maintain a very close working relationship with the customer.
• Fault trending, fault analysis
• Writing service-bulletins

To thrive in this role, you have :

Why you'll love working for Siemens!

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here : https : / / www.benefitsquickstart.com / siemens / index.html . The base salary range for this position in West Palm Beach, FL is $68,100-$91,700. The actual salary / wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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