Credit Advisor I

Credit Advisor I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states : Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The Credit Advisor I mitigates risk for the institution by assisting students in resolving past due balances owed to the university. The Credit Advisor I works as part of the Credit team to achieve these goals.

Primary Responsibilities :

• Help us manage processes related to the collection of past due accounts by phone outreach and email; this will include counseling students and parents on alternative ways to pay current and past due balances and setting up payment plans.
• Inbound and outbound phone coverage, including outbound calling campaigns as assigned.
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university.
• You will need to be available for incoming phone calls from students all over the world.
• You will document student interactions in customer relationship manager.
• Work as a member of a team with a willingness to support the success of the team.
• Demonstrate ability to take on new or modified activities as changes impact job requirements and assigned tasks.
• Meet expectations for Monthly Metrics and Call Reviews.
• Other responsibilities as assigned.

Job duties and responsibilities can change at any time, with or without notice.

Required Qualifications :

Work Hours : Operational hours are Monday-Thursday 8AM-8PM ET, Friday 8AM-6PM ET. Schedules will...