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Room Attendant
Room AttendantSonesta • Orlando, FL, US
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Room Attendant

Room Attendant

Sonesta • Orlando, FL, US
30+ days ago
Job type
  • Full-time
Job description

Room Attendant

The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Duties and Responsibilities:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
  • May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
  • Notify supervisor when service is completed so rooms may be sold or occupied.
  • Report any room unable to be serviced to supervisor according to established procedures.
  • When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
  • Operate washers and dryers according to hotel standards and manufacturers' guidelines.
  • Receive soiled linens and inspect for damaged or stained items.
  • Fold and store clean linens, report damages to supervisor.
  • Minimize waste of supplies and amenities within all areas of housekeeping.
  • May regularly assist with deep cleaning projects.
  • Report needed repairs or unsafe conditions to supervisor.
  • Handle all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state and local laws regarding health and safety services.
  • Perform other duties as assigned.

Qualifications and Requirements:

  • Some previous housekeeping experience preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English is preferred; other languages beneficial.
  • Basic reading, writing and mathematical abilities are preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 75 pounds.
  • Will be required to regularly use commercial cleaning chemicals.
  • Will be required to work mornings, evening, weekends, and holidays.
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Room Attendant • Orlando, FL, US

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