Program leader, Provider Education

Program Leader, Provider Education

Become a part of our caring community and help us put health first. The Program Leader, Provider Education builds strategies for development, engagement, best clinical practices, and processes for the clinical community within the enterprise. Reporting to the AVP, Clinical Education and embedded within the National Clinical Education team, the Program Leader, Provider Education will lead the execution of high-impact learning initiatives that support provider onboarding, continuing education, and strategic clinical programs. This role is ideal for a program leader who excels in managing complexity, driving outcomes, and engaging stakeholders across a matrixed organization. You'll oversee multiple concurrent workstreams, manage cross-functional relationships, and ensure that provider education programs are delivered with precision, consistency, and strategic alignment. Comfort operating in organized chaos skillfully managing 68 active initiatives without losing sight of detail, quality, or professional demeanor is essential.

Key Responsibilities

• Strategic Planning & Execution
• Translate strategic learning goals into actionable plans and oversee their implementation across diverse markets and teams.
• Apply performance improvement methodologies (e.g., Lean, Six Sigma, PDSA) to optimize program delivery and outcomes.
• Manage program budgets, ensuring efficient resource allocation and alignment with strategic priorities.
• Identify execution risks and barriers, propose solutions, and drive measurable results.
• Demonstrate agility in complex, multi-stakeholder environments synthesizing information, prioritizing effectively, and executing with calm and confidence.
• Program Management & Delivery
• Lead the design, development, and delivery of scalable provider education programs with clinician educators on the team.
• Serve as the operational lead for educator coordination, training logistics, and program rollout.
• Monitor program performance and recommend improvements based on data and stakeholder feedback.
• Stakeholder Engagement & Collaboration
• Build and maintain strong relationships with internal and external stakeholders, including market leaders, educators, and clinical teams.
• Partner with cross-functional teams to align learning programs with broader organizational initiatives.
• Represent the education team in strategic forums, workshops, and leadership meetings.
• Communication & Influence
• Develop and present high-quality materials and strategic updates to executive audiences.
• Showcase clinical education programming through advanced technology and compelling messaging driving alignment and enthusiasm across stakeholder groups.
• Team Leadership
• Manage direct reports and contractors, ensuring clarity of roles, accountability, and support.
• Foster a collaborative, high-performance team culture aligned with organizational goals.

Qualifications

Bachelors degree required, healthcare, business, or related field. Experience in healthcare and / or payer / provider space. Minimum of 5 years of experience in program management, healthcare operations, or strategic execution roles. A minimum of 2 years of people leadership experience, with a track record of managing teams and driving performance. Proven ability to manage multiple priorities and stakeholders in a fast-paced, matrixed environment. Professional juggler of competing priorities thrives in high-complexity environments while maintaining composure, organization, and focus. Experience in applying performance improvement methodologies (e.g., Lean, Six Sigma, PDSA) to drive operational excellence. Experience managing budgets and resource planning across multiple initiatives. Strong strategic thinking and problem-solving skills, with a track record of driving measurable outcomes. Excellent communication and executive presence able to clearly explain complex ideas and influence diverse audiences. High emotional intelligence and collaboration skills; able to connect dots across systems and teams. Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams); able to build executive-ready presentations and manage data-driven workflows. Data-driven, curious, and adaptable comfortable navigating ambiguity and leading through change.

Preferred Qualifications

Masters degree preferred. Familiarity with healthcare delivery models, provider workflows, or clinical education. Experience in learning design, adult learning principles, or LMS platforms. Exposure to Medicare Advantage, value-based care, or population health programs.

Additional Information

Preferred work hours : EST or CST. Up to 20% travel nationally within CenterWell markets.

Work at Home Requirements

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria : At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. CenterWell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion