Desktop Support Specialist - Indianapolis, IN

Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. Please see below for full details-

Job Notes :

6-month contract / extensions and perm conversion are possible, but not guaranteed.

Onsite in Indianapolis, IN 46052

Drug & Background required.

Onsite in a Manufacturing environment.

Pay Rate = $23-25 w2 per hour plus benefits

From the client : This will be a full-time TechBar role. This job is similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include : hardware repair, software installation, device imaging, and IMAC activities.

Position Overview :

We are seeking a reliable and customer-focused Desktop Support Specialist to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities :

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break / fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support : check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements :

Nice to Have :

Certifications :

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