Deficit funded Care Manager
Job Title : Deficit funded Care manager
Reports to : Care Management Coordinator
Job Category / EEO : Non-Exempt, Fulltime
Department : Care management
Remote : No
Pay Range : $20.25-20.43 / hr
Position Purpose : Provides person-centered service to an assigned caseload of adult clients in a way that reduces clients' hospitalizations and promotes overall improvement of mental health so that clients' quality of life improves and their use of emergency and inpatient services decreases.
Primary Position Responsibilities :
Care Planning and Coordination
- Provides comprehensive assessment, evaluation, and care planning and coordination services to clients who have chronic medical problems and / or significant mental illness.
- Provides Care Management activities including face-to-face meetings, mailings, electronic communications and telephone calls with clients, their families / significant others, and various community service providers.
- Manages caseloads that vary from 55-60 persons depending on level of contact needed per client.
- Responds on a timely basis to telephonic, e-mail, or other communications related to consumers, internal correspondence, or outside communications related to the Care Manager position.
- Advocates for clients, monitors their health and medication adherence, arranges for / transport to medical appointments, and connects to entitlements.
Outreach and Crisis Intervention
Intervenes when clients are in crisis, evaluating risks and supports, and develops and implements a crisis management plan. Evaluates when crises have resolved and / or are managed and adjusts service levels accordingly.Works effectively within a designated BFNC Care Management Team to provide necessary services to all consumers attached to the team to ensure 24 hour, 7 day a week coverage.Provides outreach and engagement activities to active and potential clients to get them involved and committed to treatment and care management.Documentation, Statistical Tracking and Quality Assurance Activities
Develops, monitors, and periodically updates a comprehensive, individualized, client centered Plan of Care that will integrate the individual's medical and behavioral health services, rehabilitative, long term care, and social service needs as applicable.Maintains audit-ready charts including required assessment, service planning and Contact Notes as required. Inputs and retrieves electronic data from various systems including database and web-based systems.KNOWLEDGE AND SKILL REQUIREMENTS
Must have use of an automobile and valid driver's licenseHigh School degree with 3 years of experience in a human services or healthcare setting working directly with people. Bachelors degrees welcome.Possesses strong Emotional Intelligence, remaining calm and centered with an even temperamentWorks well independently as well as within a team setting, demonstrating superior interpersonal skills in collaborating with other providers and consumer- centered community support systemsDemonstrated passion for working with people from all backgrounds and ages and providing person-centered care supported by Cultural CompetencyExcellent written and oral communication skills with strong organizational and time management skillsMust exhibit a passion for BFNC's vision, mission and values and act as a role model for agency values and responsible practicesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this