Customer Operations Associate

Customer Operations Associate

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient, and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.

The Customer Operations Associate is responsible for the end to end execution of incoming customer orders. The Customer Operations Associate works closely with the Logistics Operations Team in optimizing case fill for customer orders, the Distribution Operations Team in ensuring on time delivery of shipments, the Sales team to schedule delivery timing for written orders, and the Planning team to address product availability. They communicate directly with customers, brokers and sales managers regarding deliveries, cuts, availability dates, etc.

Key Accountabilities and Deliverables :

• Process and validate orders from EDI, email, fax for data accuracy including product files, customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
• Oversee sample orders, working with carriers and customers on OS&D (Over short and damaged).
• Direct contact to customer replenishment buyer. Establish and maintain a positive relationship to collaborate on order management. Work with Customer Service Team Lead to identify possible improvements and drive towards flawless execution for order to cash cycle.
• Ongoing reviews with Sales on upcoming promotions, critical stock issues, cut information on sales orders.
• Run reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
• Utilize customer web-based information site for order tracking, order receipt, etc.
• Balance case fill and on time delivery to the customer with the goal of maximizing case fill while ensuring on time delivery within the Customer Ship to Arrive Date.
• Communicates with Supply Chain Planning, production facilities, and warehouses on orders outside normal policy to enable timely service to the customer.

Skills and Experience Required :

Qualifications Required :

Base starting salary at $68,289 / yr. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.