IT Support Specialist
ADDA InfusionNashville, TN, United States23 hours ago
Job type
- Full-time
Job descriptionReview and triage incoming support requests in the Retail and Corporate Helpdesk queue; resolve or escalate to engineers as needed. Welcome new hires by setting up accounts, provisioning hardware / software, and ensuring a seamless first-day experience Partner with Retail Stores during internet outages, coordinating with Internet Service Providers to ensure quick recovery. Manage hardware logistics, including ordering, shipping, returns, and tracking for the Nashville location. Create and update documentation to support a single source of truth for processes and solutions. Support new Retail Store openings by ensuring timely delivery of hardware and coordinating onsite technician visits. Contribute to business continuity by dispatching field technicians and procuring replacement hardware as needed. Analyze ticket trends and prepare weekly summaries to support discussions on reducing recurring issues. Customer-focused with 1+ year of experience in a customer service role or IT support role. Curious problem-solver who digs into root causes, not just surface fixes. Critical thinker with a solutions-oriented mindset. Clear communicator who can explain technology to others via phone, chat, or ticketing system. Passionate about technology, process improvement, and helping people. Experience supporting retail environments. Familiarity with basic project coordination. Proficient with Google Docs and Google Sheets.
Schedule :
- Onsite : Tuesday, Wednesday, Thursday (regular)
- Remote : Monday & Friday (occasional onsite as needed)
- Hours : 9 : 00 AM - 6 : 00 PM
About Us : ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced IT Support Specialist to join their team.
Why This Role?
This is an opportunity to join a fast-growing, innovative company known for its dynamic retail and corporate presence. You'll gain exposure to both corporate office technology and national retail operations, learning how IT supports real-world business at scale. It's a role where you'll not only solve problems day-to-day but also directly contribute to store openings, technology rollouts, and process improvements in a high-growth environment.
What You'll Do
Who You Are
Preferred Qualifications
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It Support Specialist • Nashville, TN, United States
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