Reservations Agent

Job Description

Role : Call Center Agent / Customer Service Representative (Reservation / Travel)

Location : On-Site at 9721 Sherrill Boulevard, Suite 201 Knoxville, TN 37932

Shift Timings : Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)

Working Mode : 5 days a week with 2 days off shifts will include weekends

Job Summary :

We are seeking a motivated and customer-focused Call Center Agent / Customer Service Representative / Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Qualifications

Min. 1 year of experience as an Call Center Representative or Customer Service required.

Or 6 months of Hotel front desk, Receptionist or travel industry experience required.

High school diploma or equivalent; Additional education preferred but not necessary

Must be at least 18 years of age

Must be able to pass background check

Key Responsibilities

Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.

Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.

Maintain up-to-date knowledge of travel products, services, policies, and promotions.

Accurately document customer interactions and follow up as needed.

Collaborate with team members and leadership to meet performance goals and service standards.s

Training Pay Structure

• Training Period : $16.00 / hr
• Post-Training : Increase to $17.00 / hr
• After 90 Days of Employment : Increase to $17.50 / hr

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.