Marketing Operations Manager

Overview

Marketing Operations Manager role at Operation Smile. Location : Virginia Beach, VA (Hybrid). Department : Global Marketing and Communications. Role is to support a high-performing global marketing team with project management, streamlined processes, and cross-functional collaboration, overseeing marketing operations, budget and invoice management, and providing process-oriented leadership to advance Operation Smile’s mission and strategic goals.

Responsibilities

Lead end-to-end project management for global marketing initiatives, ensuring deliverables meet deadlines, stay within scope, and align with organizational strategy.

Develop, implement, and optimize workflows, processes, and tools to increase efficiency and consistency across the global marketing function.

Maintain project trackers, timelines, and reporting dashboards to provide visibility into campaign progress and performance.

Coordinate cross-functional projects involving marketing, communications, fundraising, and program teams.

Manage the global marketing budget in partnership with finance and leadership, track expenses, process invoices, and ensure accurate and timely financial reconciliation.

Provide regular budget reports and forecasts to leadership, ensuring resources are allocated effectively.

Partner with vendors and agencies to manage contracts, scopes of work, and billing.

Act as a liaison between marketing and internal teams to ensure alignment and smooth execution of initiatives.

Support regional and local marketing teams in tailoring global strategies for local implementation while maintaining brand and message consistency.

Facilitate regular communication and knowledge sharing across global marketing colleagues.

Develop and maintain systems to track marketing KPIs, campaign outcomes, and operational efficiency.

Support reporting and analysis to inform decision-making and drive continuous improvement.

Ensure proper adoption and use of marketing platforms, tools, and CRM systems.

Requirements and Skills

Bachelor’s degree in Marketing, Communications, Business Administration, or related field required.

Master’s degree preferred.

5+ years of experience in marketing operations, project management, or a related role; non-profit or global organization experience strongly preferred.

Demonstrated success managing marketing budgets, processes, and systems.

Proven ability to collaborate across functions and engage stakeholders at all levels.

Exceptional project management and organizational skills; experience with tools such as Asana, Trello, or Monday.com preferred.

Strong analytical and financial management skills with high attention to detail.

Process-driven mindset with the ability to design and implement scalable workflows.

Excellent communication and interpersonal skills, with cultural sensitivity in a global environment.

Ability to thrive in a fast-paced, matrixed organization and manage multiple priorities simultaneously.

Personal Attributes

Mission-driven and passionate about advancing global health impact.

Highly collaborative, with strong relationship-building skills.

Flexible, agile, and adaptable to changing priorities and diverse teams.

Proactive problem-solver who brings structure, clarity, and accountability to the work.

Compensation

The anticipated salary range for this position is $71,200 to $82,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

Why Operation Smile?

Meaningful Work -

At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.

A Brighter Future -

401(k) plan with Safe Harbor and employer matching.

Happy and Healthy -

All-in-one health plans including health, pharmacy, dental, and vision.

Worry-Free Insurance -

100% paid premiums for life and AD&D insurances.

Take Your Time (Off) -

Flexible time off and company-paid holidays.

Work it, Flex it -

Flexible work arrangements : remote, on-site, and hybrid.

Travel Minus Stress -

Opportunities to participate in international medical trips, community outreach, and global health initiatives.

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