Housekeeping Supervisor

Housekeeping Supervisor

Perfect position for a self-motivated, energetic individual. Your day will be filled with opportunities to lead your team of employees as they prepare, to the highest standards, accommodations for vacationing guests.

Purpose of the Job:

Supervise work activities of complex housekeeping personnel to ensure clean, orderly, and attractive condominiums for guests and owners. Assign duties, inspect work, investigate complaints, and take corrective action regarding housekeeping services.

Minimum Skills and Abilities Required:

• Knowledge of principles and processes for providing exemplary customer service. Must be knowledgeable in maintaining quality housekeeping standards, alternative methods of accomplishing cleaning tasks, and customer satisfaction evaluation techniques.
• Ability to provide guidance and direction to subordinates, including establishing performance standards and monitoring the compliance of standards.
• Ability to communicate information and ideas so others will understand.
• Ability to verify and evaluate the quality of products necessary to accomplish housekeeping tasks.
• Performs physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, kneeling and squatting. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs and kneeling to check under 40 -50 beds per day. Able to lift 40 lbs on a regular basis.
• Ability to maintain confidentiality regarding sensitive issues, including employee, owner and departmental information.
• Must have a High School Diploma or GED.

Essential Functions and Responsibilities:

• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping services and equipment and take corrective action to avoid future complaints.
• Ensure that the quality inspection program is effectively and consistently maintained.
• At least weekly, run Complex Forecast Report and prioritize staff assignments according to daily arrivals and departures. Ensure that housekeeping department at complex is always sufficiently, yet efficiently staffed.
• Recommend promotions, transfers, and dismissal of housekeeping complex employees.
• Ensure that established procedures for housekeeping are accomplished.
• Order supplies and equipment efficiently.
• Conduct for complex housekeeping staff, ongoing in-service training to explain policies and work procedures. Demonstrate use and maintenance of equipment.
• Conduct weekly safety meetings with employees and forward verification of safety meeting attendance to Operations Managers.
• Make recommendations for improvement of service to ensure more efficient operation of Guest Services Department.
• Perform housekeeping duties in case of emergency.
• Ensure accuracy of housekeeping complex payroll.
• Communicate effectively with owners.
• Perform other duties as assigned by management.

Working Conditions:

• Must have a valid driver license, current auto insurance and a personal vehicle in working order.
• Required uniform apparel must be worn. Clothes must fit properly, be washed and pressed, and not have holes.
• Must have conservative hair, make-up, jewelry and fingernails.
• Must maintain a neat and professional appearance and personal hygiene.
• Work environment includes exposure to inclement weather, heat and humidity, and various cleaning products.
• Ability to work flexible hours, seven days per week according to the seasonal needs of Brett/Robinson.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.