Director of User Experience

Director of User Experience

Highly Prestigious Medical Institution - Pittsburgh, PA
Full Time / Direct Hire

You know what this medical institution needs to keep its digital presence firing on all cylinders? Someone just like you; that is, someone with a serious grounding in UX and its related disciplines — user research, usability testing, interaction design, information architecture, human factors and so on — who also knows how to manage people and turn problems into solutions. If you’re the person we just described and are looking for a fulfilling, high-profile gig, read on.

Nitty Gritty

A team of designers and UX pros will be reporting to you, with the overall mission of actionable, research-driven critique and constant improvement of a prestigious medical brand’s digital presence. To be clear, although the organization has a robust existing framework, you’ll be building plenty from scratch: you’ll take every new feature and concept through all the stages with which you’re intimately familiar — research, ideation, wireframes and prototype, iteration, bridging, implementation. The overarching research questions will be all about who your users are, what they need, and what the best solutions are for meeting those needs and serving that user audience, but of course the methods and specifics of asking those central questions are infinitely variable and perennially ripe for your informed scrutiny.

Of course, in order to know what users are looking for, you’ll need to acquaint yourself personally with the suite of products and services that the institution offers, and this familiarity will result in a well-integrated and comprehensive digital offering. To get there, of course, you’ll need to go knocking on plenty of doors and asking a ton of questions about what your colleagues do for a living, and from this and other intelligence you’ll create personas, journey maps and service blueprints. You’ll also do a whole heap of communicating both with your folks on the design side as well as businesspeople to ensure that your creations and tweaks are commercially effective and aligned with business priorities.

Hired Gun Profile

You’ve been doing consumer product and service design and/or product development for at least three years, and there’s a very strong visual-design element to your background. At this point, mastery of the tools of your trade is a given: Axure, UserTesting.com, Optimal, Photoshop, InDesign, Illustrator. You’ve worked on sites, mobile apps, email, social, and all other ways to stay in touch with the user base. And thank goodness, given this gig’s emphasis on data-driven design, you’ve spent at least two years conducting qualitative and quantitative research — including synthesizing and analyzing the data and converting your findings into elegant and practical solutions.

Managing people comes naturally to you. It’s no struggle to wear your creative, analytical and leadership hats all in the same interaction with a team. You greatly enjoy soliciting ideas, building consensus, making decisions and executing. Fortunately, you’re helped along by a stellar set of communication skills: you write clear as a bell and deliver engaging and enlightening presentations.

Inside Skinny

Experience in healthcare and/or insurance is going to be a huge help here.

Net Net

This very mission-driven employer is offering a meaty, well-rounded role that promises to push your career forward on multiple simultaneous fronts.

All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.