Sales & Service Technician

Sales & Service Technician

Job ID : SALES013393

Job Title : Sales & Service Technician

Location : 9415 DESCHUTES ROAD, PO BOX #860, PALO CEDRO, CA 96073

Union : IBEW 1245 - CBA 303

Hiring Manager : William Harmon

# of Openings : 1

Internal Posting Dates : 8 / 27 / 25 - 9 / 10 / 25

Wage Range : $28.99 - $40.28 per hour

Summary

Frontier Communications is a billion-dollar company with seventy years of experience. We are committed to bringing the next generation of communication services to rural areas and small and medium-sized towns and cities. We are currently the largest municipal Wi-Fi operator in the country.

Frontier is looking for our technicians to engage and develop customer relationships and provide solutions to our customers through our products and services. All of our employees are expected to be ambassadors of Frontier Communications within our communities.

Job Description

Install and maintain inside wire for residential / business broadband (DSL / Video) service, Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways and DSL business class routers, along with the array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House). Requires the ability to use and understand automated Dispatch equipment (i.e., hand-held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Must be able to adapt to changes in the business to include; advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact.

Duties

Communication

• Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.

Outside Plant Knowledge

PC Applications

Products

Testing

Basic Employment Requirements

Education :

Experience :

Preferred Experience / Knowledge :

Certification / license requirements :

Physical Requirements :

Environmental Factors

(Ability to work in extreme heat / cold, at heights over 15 feet, 3rd shift) :

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Visitwww.frontier.com. See also Frontier's California - Job Applicant Privacy Notice available