Case Manager

Job Description - I-RISE Case Manager - Interfaith-RISE - Reformed Church of Highland Park Affordable Housing Corporation

Position Description

The Case Manager is responsible for providing comprehensive case management to refugee families, focusing on both pre-arrival and post-arrival services. This role ensures that refugee clients receive the necessary support through their first 90 days of core services, empowering them to achieve self-sufficiency.

Responsibilities

• Conduct in-home needs assessments for adult clients and collaborate with families to develop personalized service plans. Offer individualized support through direct services, referrals, and advocacy to help clients progress toward self-sufficiency.
• Continuously assess and track client progress toward established goals. Identify and address challenges, ensuring that all available resources are fully utilized for client success.
• Maintain detailed records of each client interaction according to program requirements. Input client information into databases (Apricot) and assist with tracking and reporting as needed.
• Work effectively with coworkers and agency program directors. Build and maintain strong relationships with local service providers to benefit client needs.
• Prepare / Assist with submission of reporting with program director.
• Meet timelines and deadlines related to supporting systems and employee compliance
• Assure that regular case management meetings are scheduled with clients (minimum of once per month). Conducting client check-ins as needed to assure compliance and quality service
• Serving as the first point-of-contact for client issues / complaints and reporting to program director as needed for further follow-up
• Work cooperatively with the RCHP-AHC Leasing Office to obtain needed paperwork including signed leases and renewals, and to facilitate communication about maintenance, rent payment, unit care and other topics.
• Assist housing coordinator for R&P arrivals
• Other tasks as assigned

Qualifications

Language Skills :

Reformed Church of Highland Park Affordable Housing Corporation (RCHP-AHC)

RCHP-AHC is an equal opportunity employer. Diversity is a core value at RCHP-AHC and in its program, Interfaith-RISE. We are passionate about building and sustaining an inclusive and equitable working and service environment for all clients, staff, and volunteers. We believe every member on our team and in our community enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or other protected or unprotected categories. We will ensure that individuals with disabilities are provided reasonable