Assistant Property Manager

Two Trees Management Company, a leading New York based residential and commercial real estate developer is seeking a driven, service-oriented, and experienced professional for a full time Assistant Property Manager position. This role will be involved in day-to-day management of Two Trees owned and operated Class A luxury rental buildings in Brooklyn and will be part of the management team responsible for all aspects of 1) resident quality of life and customer service , 2) building operations , and 3) staff management, training, and development .

Job Responsibilities

Resident Service

• Maintain best-in-class standards of customer service and monitor that all building staff consistently engages with residents in a courteous, timely, and proactive manner on all quality of life issues.
• Prioritize and action service requests, questions, and complaints from residents in an expeditious manner with clear lines of communication and prudent follow-up.
• Enforce all building rules and regulations in an unambiguous and consistent manner.
• Field resident billing and account status inquiries, update accounting records.
• Coordinate all announcements and building-wide communications made on behalf of building management.

Operations

Qualifications

Experience