Service Executive - Tax Credits (Compliance Solutions)

Service Executive - Tax Credits

ADP is hiring a Service Executive - Tax Credits, within our Compliance Solutions organization. Are you an experienced Senior Leader that can develop and lead strategic complex initiatives? Do you have a passion for running and growing a business within a reputable company with a strong brand and capital? Can you develop and implement new and innovative ways to increase revenue and long-term retention opportunities? Well, this may be the role for you. Ready to make your mark? In this role as Service Executive, Tax Credits, you will report to the VP / GM of Tax Credits and will be responsible for driving go-to-market / service strategy, including year end and other critical business initiatives. You will provide strategic focus to the BUs Service organization to ensure delivery of optimal service and improvement of overall client satisfaction and retention goals. You will establish and run initiatives that enable the front-line Service Teams to focus on the client while building processes, tools and playbooks. You will need to be an engaging leader that provides leadership, strategic focus, and alignment with ADP standards to ensure exceptional experiences for our clients! This client focus is critical, and you will primarily engage with C-Suite and other client leadership. We cant forget that you will have strong facilitative leadership skills, change management, business / finance, process analysis, project management, and statistical analysis experience which is essential to success. Ready to make your mark? Apply now!

What Youll Do :

• Oversee the Client Service Experience strategy and execution of specific client service areas such as journey mapping, process improvement, pricing, and compliance security throughout Tax Credits.
• Design and test ideas and initiatives coming out of client journey mapping, voice of client and voice of associate surveys, kaizens, and other sources.
• Drive business efforts to address emerging market demands and change product strategies to achieve competitive success.
• Direct the identification, procurement and deployment of service technologies and business processes across the Comprehensive Services enterprise.
• Manage, analyze, and improve key performance indicators for quality client experience.
• Collaborate with senior field leaders to develop strategies to maximize quality client experience, driving first call resolution, service levels and other key performance indicators leading to increased client retention.
• Work on complex initiatives at a cross-business unit level to lead larger transformative innovation / improvement initiatives.
• Guide leaders in understanding and usage of quality and continuous improvement methodologies by establishing links between process management initiatives and business strategies and identifying and prioritizing high-impact opportunities.
• Drive new programs, process and systems throughout the business and validate outcomes.
• Responsible for working closely with executive sales and service leadership to develop strategies that drive sales growth through process & product improvements.
• Aligning the intersecting elements of sales, marketing, service, client success, and product to enhance the seller and buyer experience.
• Lead cross-functional teams in a matrix environment to refresh and / or execute design, plan, implement and manage sales / channel enablement programs and initiatives.

To Succeed in This Role :

Bonus Points For These :

Youll Love Working Here Because You Can :

A Little About ADP :

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. Weve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP :

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPs operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP :

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.