Performing Loan Consultant I

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.

Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.

Principal Duties

• Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
• Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
• Develop workable payment solutions that satisfy both our clients / investors and our company.
• Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
• Process homeowners' mortgage payments.
• Offer and refer eligible homeowners for refinancing opportunities to the Originations department
• Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
• Achieve company performance goals.
• Take part in continuous training in company policies / procedures and industry regulations.
• Consistently represent the company in a positive and professional manner.
• Performs related duties as assigned by supervisor.

Education and Experience Requirements

Knowledge, Skill and Ability Requirements

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

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Additional Information :

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Newrez NOW :

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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