IT Analyst (Onsite)

Job Description

Our client, a prestigious Am Law 100 firm, is seeking an  IT Analyst  to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery.

Please Note :  This role requires on-site presence five days per week, with availability to work at least one weekend per month. Candidates should be well-versed in JD software proficiencies, as the position involves direct interaction with attorneys and staff to troubleshoot IT-related issues, assist with laptop setup and imaging, and provide general technical support within the office.

Responsibilities :

Support and promote new technologies across the firm.

Install, configure, and maintain firm-standard software and systems.

Work beyond scheduled hours as needed; light travel may be required.

Support mobile device technologies and remote access tools (Citrix, VPN).

Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets.

Contribute to IT projects, deployments, training, and user adoption of firm technologies.

Maintain office computers, printers, and asset management systems to ensure accuracy and availability.

Act as a first point of contact for customers, providing timely, high-quality technical assistance and solutions.

Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams.

Promote and enforce data security policies and best practices in compliance with information security regulations.

Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events.

Provide on-site and remote support, including answering incoming calls / emails and resolving escalated software / hardware issues.

Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication.

Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events).

Required Skills & Proficiencies

Proficiency in mobile technologies (iOS, iPadOS).

Strong experience with Citrix, VPN, and remote access technologies.

Expertise in networking technologies, cabling, and data communications.

Strong understanding of data security, customer service principles, and project management.

Advanced knowledge of Microsoft Operating Systems, application installation, and configuration.

Excellent problem-solving skills, with the ability to work independently and take ownership of service requests.

Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage / Work 10).

Qualifications :

Associates or Bachelor's degree preferred, or equivalent work experience.

Prior experience in a professional services or law firm environment required.

We are seeking candidates with strong job longevity and communication skills.

Minimum 3 years of LAN, WAN, and network systems support and management.

Minimum 3 years of direct customer support experience in software, hardware, and networking.

Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices.

Benefits & Perks :

Bonus and OT Eligible + Comprehensive Health Benefits (Medical, dental, vision and more)

Requirements

Prior experience in a professional services or law firm environment required. Minimum 3 years of LAN, WAN, and network systems support and management. Minimum 3 years of direct customer support experience in software, hardware, and networking. Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices.