Help Desk Analyst - Level 1

Position : Help Desk Analyst - Level 1

Req ID : 60999

Location : 1225 Silver St Middletown, Connecticut

On Site

Summary :

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

Required Skills and Experience

A minimum of one (1) year of prior experience demonstrating the following knowledge and skills :

• PC Hardware and software installation
• End user support - face to face and via telephone
• Excellent customer service skills

It's highly desirable that the candidate also have :

Experience