ITIL Process Analyst

This range is provided by Idexcel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Idexcel

Base pay range

$40.00 / hr - $43.00 / hr

Duration

12 Months (Potential FTE conversion)

Location

Hybrid - Bloomington IL or Minneapolis MN or Normal IL or Alpharetta GA (3 days onsite)

Key Words

• Process Development experience
• Expertise in / with MS Office Suite
• Strong understanding of ITSM Process & Principles

Description

Hybrid schedule (3 days a week in office) with a rotating on call schedule (once every 5 weeks). Potential to convert. Major incident management experience is a HUGE plus. Not necessarily seeking candidates that have managed large teams - this is more of a sole contributor type of role.

Technology Process Analyst Sr : Major Incident, Problem Management, ITIL Practice Owner

Responsibilities include developing, maintaining, implementing and training the organization on processes and process improvement initiatives. Manages Major Incident activities and communications, facilitates Major Problem meetings to determine Root Cause and Permanent Fix. This is a highly visible role across the organization, working with every IT group.

Qualifications

Responsibilities

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