Supervisor, Testing Operations

Johnson County Community College
Position: Supervisor, Testing Operations

Department: Student Success & Engagement

Type of Position: Full-time Salaried

Exemption Status: Exempt

Work Schedule, Hours per week: 40 hours/ 5 days a week

Opportunity for hybrid schedule: No

Starting Salary Range: $48,364-$62,577 and determined based on relevant years of work experience provided on application and resume.



Position Summary: Supervise Testing Services operations including frontline operations, exam proctoring, and the test management system.

Required Qualifications:

• Bachelor's degree.
• Banner user experience.
• Knowledge of enrollment processes.
• Two years of testing or assessment experience.
• Two years of supervisory experience in higher education.
• Experience managing department schedules and related logistics.
• Experience conducting computer-based testing.
  
  

Required Skills:

• Strong communication skills (writing, speaking, and non-verbal)
• Flexibility and ability to rapidly respond to changes
• Ability to work independently and with a team
• Ability to remain calm in stressful situations
• Proficient with Microsoft Office applications
• Ability to lead and coach team members
• Ability to communicate and engage with a diverse population of students.
• Ability to problem-solve and make decisions based on sound judgment.
• Attention to detail and ability to muti-task despite frequent interruptions.

Position Details: Job duties include but are not limited to:

• Supervise the day-to-day operations of the testing operations employees, including hire/fire, train, set goals, evaluate performance, and share continual feedback regarding growth and accomplishments.
• Perform a continual review of operations, processes, and procedures to constantly improve efficiency, support student success, and increase stakeholder satisfaction.
• Oversee the Testing Management System, including establish the procedures to schedule appointments, provide system communications, handle exam submissions and retrieval of exams, and archive testing data within the system each semester.
• Review, analyze, and assess testing data trends to better allocate resources and develop program modifications, update processes and procedures, and communicate the changes to appropriate stakeholders.
• Monitor and regulate traffic flow within the testing appointment scheduling system by effectively and strategically scheduling staff to increase efficiency and stakeholder satisfaction.
• Ensure all areas within Testing and Assessment Services are fully operational and accessible to stakeholders during hours of operation, and reallocate staff resources during absences, shortages, or peak testing times to maintain service excellence.
• Oversee and ensure compliance is maintained and staff abide by all policies, standards, and regulations set forth by federal/state mandates, JCCC, academic departments, external academic institutions, testing companies, and Testing and Assessment Services.
• Manage customer relations and communications between testing staff and stakeholders to create overall understanding, satisfaction, and problem resolution.

*Other duties as assigned.

To be considered for this position we will require an application, resume and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Benefits Category

For Full‑time Employees:

Health insurance with some employer paid options.

Life insurance & AD&D (employer provided)

Retirement plans (403(b), 457(b), and KPERS)

Employer paid 8% contribution into a 403(b) no match required

Paid time off (vacation, sick, personal, and floating holidays)

14 days of paid holidays

Full tuition reduction for JCCC credit courses (for employee and eligible dependents)

Tuition reimbursement / assistance for non‑JCCC courses for employee

Additional Incentives:

Free access to the Gym on campus for all employees and dependents

Discount to the Hiersteiner Child Development Center

Snow days

Professional development funding and training opportunities

Mentorship program

Recognition and awards programs

Employee wellness programs

About JCCC:

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Mission: JCCC inspires learning to transform lives and strengthen communities.

Vision: JCCC will be an innovative leader in equitable student access, learning and success

Equal Employment Opportunity:

JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran's Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure:

If you need any assistance throughout the search process, please reach out to the HR@jccc.edu. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.


To apply, please visit: https://careers.jccc.edu/en-us/job/497759







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