Front Desk Night Audit : 11pm - 7am, Part Time / Full Time, Weekends Preferred

Job Description

Job Description

Looking for the right person to join our team at the My Place Hotel Plainfield, IN

Primary Schedule would be Thursday, Friday and Saturday 9pm-7am. (30 hours a week)

Summary

The Night Audit will perform all front desk duties following the Company policies and procedures. You may be asked to perform other duties from time to time which are not stated in this job description.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Report to work on time and follow instructions from a supervisor.
• Must have good customer service skills with guests and treat co-workers with respect.
• Follow approved guidelines and procedures and accept feedback from the supervisor.
• Greet guests and check them in and out using the computerized property management system. Compete all necessary paperwork for checking guests in and out, including guest registration card / folio, telephone charges, safe charges, and other paperwork. Requires standing 100% of the time. Must be able to reach to an approximate height of 48 inches.
• Operates the phone using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and dates, and recording and making guest wake-up calls. Must be able to reach an approximate height of 36 to 42 inches. Able to operate a TDD (Telecommunications Device for the Deaf).
• Handles cash and can accurately count cash and make accurate changes for guests. Responsible for cash transactions on shift. Knowthe proper procedure for checking credit card authorizations and for obtaining proper approval. Must be able to operate credit card authorization terminal at a height of approximately 36 to 40 inches.
• Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.
• Promotes all Company / Brand guest loyalty programs.
• Knows room rates, locations, and furnishings of all rooms including disables accessible rooms.
• Knows physical make-up and layout of the building, both interior and exterior.
• Review the front desk log and records of previous shifts in the log at the beginning of the shift (no gossip, doodling, or non-business information).
• Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork for shift and organizational responsibilities.
• Report any problems, orally or in writing concerning the front desk, guest relations, or maintenance to the general manager daily.
• Part of the hotel's security team and is responsible for immediately reporting, orally or in writing any potential safety or security hazards to the general manager.
• Take reservations received over the telephone, through the computer, through the mail over the fax, and in person and accurately input data in the property management system. Documents confirmation / cancellation numbers on all reservations. Must be able to reach to an approximate height of 36 to 42 inches.
• Must be aware of any changes in hotel operations or policies.
• Locks and secures the front desk area at any time when required to leave the area. Must be able to reach to an approximate height of 42 to 48 inches. (Take a portable phone for emergencies).
• Keeps all entrances and sidewalk areas free of snow and ice. Able to lift shovels and snow, weighing approximately 20 lbs. Also, requires pushing snow and chopping ice accumulations.
• Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.
• Delivers rollaway, cribs, and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested. Able to maneuver rollaway and / or crib weighing approximately 30 lbs., approximately 200 feet.
• Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.
• Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash). Must operate (push / pull) a vacuum cleaner, weighing approximately 20 lbs.
• Makes coffee, supplies, and cleans coffee bar. Must be able to reach a height of 60 inches and be able to bend to the floor. Must be able to reach a height of 60 inches and be able to bend to the floor.
• Greets guests, and answers questions about the hotel and community. Be knowledgeable about the location of attractions, restaurants, shopping, and churches and answer complaints or concerns by the guests.
• Helps secure guest's lodging by referrals when the hotel is full.
• Keep all areas of the front desk area supplied with the necessary items. Report to the general manager any supplies that are needed. Must be able to lift approximately 20 lbs. to a height of 60 inches.
• Records lost and found items as they are turned in and placed in the proper storage area.
• Issues master key / key card to room attendants and maintenance employees as directed and records on log sheet.
• Counts master keys / key cards daily. Able to reach a height of 60 inches.
• Cleans guest rooms when the hotel is full and there is a vacant room that needs to be cleaned to be sold or when the hotel is short of housekeeping staff.
• Must be able to travel up and down stairs for duties 9, 19, 20, 22, 23 28, and 32.
• Must be able to complete laundry (pretreat as necessary, wash, dry, fold, and store) and keep laundry / housekeeping area clean.
• Must be able to operate washer and dryer correctly and lift laundry weighing approximately 30 lbs. to a height of 60 inches.
• Organizes paperwork for the entire day's business. This includes the front office checklist, cash logs, and call logs along with any other miscellaneous paperwork.
• Records and audits each guest folio verifying that all charges including room, taxes, c-store, pet, crib and locker rental charges have been accurately posted.
• Can balance the reports and have them ready for review by the General Manager.
• Effectively operates telephone system to include setting wake-up calls.

Other Duties and Responsibilities

Job Requirements

Education and / or Experience

Safety Requirements

Must be aware and conform to all safety requirements when in the facility, or the field performing duties for the company.

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