eCommerce Assistant / Customer Support (eCommerce exp. req. / on-site)

Job Title

eCommerce Assistant / Customer Support (eCommerce experience required / on-site)

Location & Schedule

New York, NY (Midtown)

Full-Time, On?site

Typical Hours : Monday Friday, 9 : 00?am 5 : 00?pm ET (Flexible)

Start Date : ASAP

Sponsorship not available

Compensation

Pay Rate : $25.00? / hr $31.25? / hr ($52,000 $65,000? / year)

Benefits : Medical Insurance, 401(k) with 2% company match, Pre?Tax transit benefit, PTO, Holidays

Job Overview

Our client in the jewelry wholesale industry is looking for an eCommerce Assistant to support the eCommerce Manager. The role involves creating product listings, managing orders, analyzing account performance, and ensuring excellent customer service for B2B and D2C accounts. It offers the freedom to experiment, develop skills, and thrive in a collaborative environment.

Responsibilities

• Assist with product proposals for accounts, including imaging new products
• Complete spec sheets for approved products from vendor proposals
• Enter new product and order information into the database
• Ensure product data is up to date across all accounts
• Coordinate content with graphic designer and photographer
• Monitor account performance and strive to meet or exceed expectations
• Reconcile any data or product level issues
• Verify all open orders have been shipped and closed on customers' portals
• Address customer concerns and general product inquiries
• Deliver excellent customer service via phone, email, chat, and marketplace portals

Qualifications

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