IT Support Specialist for HERMLE USA

HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.

Our employees are the most important asset and the backbone of HERMLE USA! Without the people in our organization we would sell nothing but machines and wouldnt be able to satisfy and even exceed our customers expectations.

We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide!

WHAT WE ARE LOOKING FOR

Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, what else can I do?, a real team player who provides and values honest improvement-oriented feedback. We need people that take accountability for their actions and pride in their work.

RESPONSIBILITIES

• Provide helpdesk support and training to end users
• Sourcing, setting up and fixing of Windows computers and resolving any broader equipment issues
• Troubleshooting software issues, offering first level support
• Support headquarters IT in maintaining the IT infrastructure (hardware & Software)
• Communicating and working with a wide range of people, with the ability to understand their needs and translate that into actions
• Managing account license and permissions across Office 365 and multiple cloud-based services
• Taking care of assigning new permissions for new employees
• Improving processes, including finding new ways to make the IT onboarding as smooth and quick as possible
• Performs other duties and responsibilities as requested

REQUIREMENTS

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