Marketing & Operations Assistant

Job Description:\n\nLocation: RemoteType: ContractorHours: 20hrs/week initially, with the potential to scale up to 40hrs/week.Reports To: Project Manager & Production Lead PLEASE READ BEFORE APPLYINGWe are only reviewing candidates who submit their application through this link: https://forms.clickup.com/9017085020/f/8cqbk2w-53957/1YC4L4JZTHM58A7L8RApplications submitted elsewhere will not be considered.Who we're looking for Were looking for a sharp, highly organized, and culturally fluent team member to support our Project Manager / Head of Production and Social Content Strategist, strengthening the Production teams operational backbone by maintaining operational order, coordinating details, and helping creative ideas turn into reliable, on-time execution across content, campaigns, and projects. This hybrid role blends Social Media Coordination, Marketing Assistance, and Production Operations to support content execution, campaign coordination, internal workflows, and system accuracy. You'll work across content calendars, editorial and publishing support, brand alignment, and cross-team communication, ensuring everything runs smoothly, on brand, and on time. You are both creative and highly structured: someone who can support editorial processes while maintaining clean systems, clear follow-ups, and strong attention to detail. You understand how social media and content ecosystems support brand and podcast visibility. You're fluent in trends and digital culture, comfortable using AI tools to improve speed and clarity, and able to adapt quickly across multiple clients, platforms, and formats. This is an execution-first, operations-focused role. The Marketing & Operations Assistant does not define strategy or lead projects, but operates within clearly defined systems and content strategies, ensuring plans are executed consistently, accurately, and without friction. If you naturally blend creativity with structure; understanding both what makes content resonate and what makes systems function smoothly, this role is for you.Key Responsibilities1. Content Supervision & PublishingCollaborate with the Social Content Strategist to execute brand narratives, campaigns, and content plans through trend-driven and evergreen content.Assist with captions, hooks, hashtags, and tone-specific messaging tailored to each platform and clients voice, goals, and social content strategy under the social content strategist lead.Study creators such as Jay Shetty, MrBeast, Alex Hormozi, Louise Aubery, and Alex Eubank, as well as global cultural figures like Dua Lipa, Rosalía, and Charli XCX, to stay up to date with content formats, trends, and shifts in the media landscape.Support creative brainstorming and propose platform-specific content ideas that add clarity, originality, and resonance to each clients content ecosystem and engagement.Support the development of evergreen assets, content libraries, and pre-launch or campaign-based content for consistency and scalability.Leverage AI tools (ChatGPT, Wispr, Perplexity) to support ideation, research, and workflow efficiency while maintaining high quality and strategic alignment.Propose timely, platform-specific adaptations of trends that align with each clients positioning, audience, and content strategy. Propose creative ideas and adaptations within established brand guidelines and content strategy.2. Platform Management & SchedulingBuild, maintain and manage multi-platform content calendars in ClickUp, ensuring all scheduled content aligns with the Content Strategist's plan an direction.Own weekly ClickUp calendar updates with strong attention to detail and forward planning.Upload, schedule, and label content across platforms (Instagram, TikTok, LinkedIn, Substack, YouTube) using tools like Metricool.Maintain, improve and update the content performance metrics tracker to support Content Strategist's strategic analysis.Support founder/client distribution by sending reminders or ready-to-share content assets via Slack or designated ClickUp channels.Optimize post performance through visual QA, timing adjustments, and trend-aware refinements.Maintain organized caption libraries, visual assets, and content trackers in ClickUp. This role does not include Community Engagement (e.g., replying to DMs, liking comments or direct customer support)3. Project & Operations CoordinationWork directly with the Project Manager to ensure internal production processes run smoothly.Maintain ClickUp hygiene: ensure tasks are properly labeled, prioritized, tracked, updated, and delivered on time.Own operational execution, system hygiene, and follow-through across projects and content workflows.Maintain and update project timelines, deadlines, and team task statuses in ClickUp, under Project Manager coordination and supervision.Assist in the creation, updating, and documentation of Standard Operating Procedures (SOPs) across the production department.Maintain and organize shared documentation in Google Drive, ensuring all internal and external resources are clearly accessible.Support weekly and monthly reporting by gathering status updates and ensuring follow-through on pending items.Coordinate cross-functional communication between internal creative teams and clients to minimize blockers and maintain delivery flow.Support the Project Manager with project scoping, presentation and market research, and creative brief preparation.4. Podcast and Campaign Production SupportProvide operational and coordination support for podcast production and campaigns under Project Manager direction.Assist with podcast and project guest booking logistics, including outreach tracking, schedule confirmations, and materials collection (headshots, bios, release forms).Maintain and update guest trackers, ensuring alignment between booking, production, and social/media teams.Organize and maintain guest materials (intake forms, bios, headshots, release forms, recording instructions) in ClickUp and Drive, ensuring all assets are complete.Prepare and share guest-facing materials such as recording guidelines, calendar confirmations, and reminder emails, ensuring a smooth and professional guest experience.Support internal production by helping organize episode assets, notes, and links to ensure readiness before recording.Flag missing information, delays, or potential issues related to guest coordination or materials to the Project Manager to prevent last-minute blockers. Ensure podcast and video uploads (RSS/YouTube/Spotify) follow optimized publishing guidelines. 5. Performance Tracking & OptimizationTrack, organize, and surface key performance metrics to support strategic analysis and decision-making.Monitor analytics across platforms and support biweekly performance reporting.Track key KPIs such as follower growth, views, profile visits, and engagement rates.Share weekly performance updates via Slack and ClickUp, including key metrics and high-level insights.Assist with weekly client reports, summarizing actions taken, progress, and blockers.6. Collaboration & Workflow ManagementWork closely with PM, producers, designers, and editors to ensure brand and strategy aligned assets across projects.Collaborate with creative leads and editors during post-production.Attend bi-weekly team syncs to discuss production goals, feedback, priorities and pivot strategies.Respond clearly and promptly to feedback via Slack and ClickUp.Work comfortably with high-touch clients and adapt quickly to feedback.Support creative campaign ideation, brief development, and integration of cultural references.Act with speed, accountability, and strategic judgment across campaigns.Role Scope & Ownership This role IS responsible for:Operational execution and follow-throughSystem hygiene across ClickUp, Drive, and shared toolsContent and project coordinationReducing daily operational frictionSupporting the Project Manager and production team This role IS NOT responsible for:Defining content or business strategyLeading projects or managing teamsMaking final creative or business decisionsManaging senior stakeholdersKey Performance Indicators (KPIs)Content Publishing Support – Social and podcast content is properly scheduled, prepared, and published on time, following the Content Strategists plan and brand guidelines.Calendar & Workflow Management – Accurate calendars, timely task updates, and strong ClickUp hygiene.Engagement & Growth – Platforms see consistent improvement in reach, impressions, and interaction based on published content.Operational Support – SOPs and documentation are organized and accessible; internal coordination is proactive and effective.Initiative & Insight – Brings forward trends, creative ideas, and performance insights weekly to improve execution.What You Bring: Required Skills & Experience2–3+ years of experience in social media coordination, content marketing, or operations.Proficiency with tools such as ClickUp, Metricool, Canva, Slack, and Google Drive.Strong knowledge of Instagram, TikTok, LinkedIn, YouTube, and emerging platforms.Familiarity with AI tools (ChatGPT, Perplexity, Wispr) to streamline workflows.Strong understanding of social trends, hooks, hashtags, and caption best practices.Experience working with personal brands, creators, or podcast-driven formats is a plus.Excellent organizational and time-management skills.Analytical mindset to track KPIs and surface insights. Preferred QualificationsBackground in a creative agency, media, Marketing or influencer marketing environment.Experience repurposing content for multi-format storytelling (video, podcast, carousel).Zapier knowledge is a plusFluent in Spanish is a plusJob DetailsLocation: RemoteHours: 20hrs/week initially, with the potential to scale up to 40hrs/week Submit your application here: https://forms.clickup.com/9017085020/f/8cqbk2w-53957/1YC4L4JZTHM58A7L8R Note: We are not considering applications from agencies or recruiters at this time. Only individual candidates will be reviewed.About Us Who We AreTrolley is a fast-growing creative operations company delivering high-impact digital and marketing solutions. We collaborate with high-profile clients to strategize, produce, and optimize compelling content that drives engagement, brand visibility, and business growth. Our creative team functions as a fully integrated powerhouse—combining strategy, design, production, and performance analysis to deliver world-class results. AI Mindset & Continuous InnovationWe operate with an AI-first mindset and look for people who use technology to work faster, smarter, and more creatively. At Trolley, AI is part of everyday work, and we expect new hires to support a culture of curiosity, experimentation, and continuous improvement. We value people who:Use AI for research, organization, content development, and problem-solvingStay open to learning new tools and proactively share discoveriesSimplify workflows and increase efficiency without sacrificing qualityUse AI thoughtfully, keeping brand voice, strategy, and context at the centerCollaborate to strengthen internal systems and creative output through informed AI usage Our long-term vision is clear: AI will become the standard for creative teams, and we stay ahead by investing early and integrating it deeply into our workflows. We don't believe AI replaces human work or creative instincts, it enhances them by making our output more efficient and scalable. We Operate Under Founder ModeTrolley operates on a Founder Mode mindset—focused on ownership, strategic thinking, and fast execution. We seek proactive, entrepreneurial thinkers who use AI to optimize work. Founder Mode emphasizes high-trust, collaborative teams where contribution outweighs control. We value creativity, resourcefulness, and clear communication.If you're impact-driven, thrive in dynamic environments, and believe in scaling through systems, this is the place for you. Why Join Us?Work with the Best: We recruit globally to connect top talent with forward-thinking companies.Tech-Driven Efficiency: Leverage the latest AI and tools to amplify your impact.Human-Centric Approach: Our systems are designed to support and elevate people, not replace them.Training for Success: We provide world-class training to ensure you excel in every aspect of your role. Benefits at TrolleyAt Trolley, we believe in building a company that works for you — not the other way around. That means freedom, tools, and culture that support both your creativity and your execution. We offer:Work from anywhereFlexible schedule and time off — no micromanagingDirect collaboration with the FounderAccess to top-tier AI tools (Perplexity, ChatGPT, ClickUp Brain and more)Clear path for long term career growthA supportive company culture grounded in ownership and prioritizing progress over perfection Be Part of the Future of WorkTrolley is now accepting applications from ambitious professionals who want to work at the intersection of technology and creativity. Join us in shaping the next era of work.