Technical Implementation Specialist (Delafield)

Technical Implementation Specialist

Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimagined platform encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their organizations grow.

We empower the professionals who make our world better.

The Technical Implementation Specialist is a hands-on project owner responsible for delivering successful onboarding experiences for Forj clients. Acting as the primary point of contact during the post-sales phase, this individual drives the end-to-end implementation process from kickoff and platform configuration to systems integrations, training, and go-live.

This role requires a unique blend of skills : the project management discipline to run multiple client projects simultaneously, paired with the technical fluency to configure the platform, implement and test integrations, and troubleshoot issues directly with client IT teams and internal engineers. Above all, the Technical Implementation Specialist is accountable for delivering a seamless, high-quality client experience that builds trust, accelerates adoption, and sets the foundation for long-term success.

Consider joining us if you are :

• Eager to thrive in a fast-paced, innovative company environment, contributing to a high performing, collaborative team.
• Passionate about our purpose and personally aligned with our values : We forge ahead. We innovate. We build relationships. We learn and grow, always. We win together.
• Self-motivated, resourceful, scrappy and pragmatic when it comes to getting things done.
• A lifelong learner who is always curious and keeps an open mind when solving difficult problems.
• You are curious and lean technical : While you may not be a developer yourself, you enjoy digging into available data (including internal databases) on how products work and dabble in parsing code.
• You are comfortable picking up new technical skills when they will help unblock you. You work well internally with Engineers to build new features and functionality.
• Excited to be a champion for clients as they onboard with Forj technology and motivated to create a positive client experience at every step.

In this role, you will specialize in :

We are looking for someone with :

This role can be remote or hybrid in the Milwaukee, WI area. Relocation support is not available.