Senior Director of Risk Management Strategies

Job Summary

The Senior Director of Risk Management Strategies is responsible for safeguarding the agency by ensuring all material risks are identified, understood, and effectively managed. Through strategic risk initiatives and facilitation of cross‑functional teams, the Senior Director will incorporate risk management and insurance principles and practices into the Authority’s business operations and drive the development and improvement of a strong GRC framework (Governance – Risk – Compliance). The position will manage the overall Risk Management functions, which includes a portfolio of insurance policies and will engage stakeholders to conduct comprehensive analysis of risk profiles and risk exposures to determine appropriate types of insurance necessary to protect the physical and financial assets of the Authority. The Senior Director will work with in‑house and outside counsel and key departments such as Safety, Real Estate, Procurement, Capital / Construction, and Environmental to provide contractual language in contracts / agreements that facilitates transfer of risk to third parties through insurance and indemnification and advise / assist in the development of strategic plans and risk initiatives that would drive business decisions. This role requires strong management, analytical, and interpersonal skills to communicate effectively with a variety of stakeholders.

Duties & Responsibilities

Develop and maintain Enterprise Risk Management tools [DM1], practices, and policies to analyze and report enterprise risks, and manage risks according to an Enterprise Risk Management (ERM) framework.

Oversee and monitor all operational risk management activities of the organization and across the agency’s business units.

Provide oversight and manage a portfolio of insurance policies by analyzing exposures (Maximum Foreseeable and Probable loss scenarios), providing critical analysis of risk exposures and risk retention, that result in reduction of premiums, operating expenses and / or enhanced coverages.

Oversee the development and implementation of a strategic work plan to address short‑term / long‑term goals and objectives of Risk Management department to align with those of key stakeholders.

Develop and implement risk assessment models and methodologies for existing programs and new initiatives for emerging rail / transit risk issues engaging key stakeholders and senior management in the process.

Develop and administer the risk management budget including the forecast of funds needed due to insurance market fluctuations and changes in conditions, consultive services and risk initiatives.

Work with key stakeholders and in‑house and outside counsel on all major contracts, agreements, licenses, RFPs, and procurements to provide contract language to address risk exposures, define responsibilities to minimize, eliminate or transfer of risk through insurance and indemnification language.

Evaluate the scope and risk profile of the MBTA’s sourced projects, supplies and services and establish and manage appropriate guidelines for vendor risk transfer and related insurance requirements where needed; enforce compliance with all required vendor insurance provisions.

Provide oversight of third‑party claims in conjunction with MBTA Legal to report large claims to insurer(s) with assessment of claims management practices and projection of future liabilities associated with open claims / suits.

As deemed necessary, represent the Risk Management team on relevant internal committees.

Maintain and build constructive relationships with insurance brokers, insurance carriers, and other key risk management partners.

Ensure the organization’s risk management policies and strategies are in compliance with applicable Federal, State and City laws and regulations.

Perform all other duties and projects that may be assigned.

Supervision

Supervise the Director of Risk Management and potentially other staff if needed.

Minimum Requirements & Qualifications

Ten (10) years’ experience in roles related to risk management, and leading risk / safety initiatives, preferably in a complex environment.

Seven (7) years of supervisory, managerial, and / or leadership experience.

Demonstrated experience applying methods and techniques to mitigate risk issues by assessing safety hazards and implementing corrective measures.

Excellent project management, problem solving, analytical, strategic thinking, decision making, and planning skills.

Excellent interpersonal, communication and negotiation skills including project and / or experience handling confidential communications and relationships with senior leadership.

Demonstrated experience and results in collaborating with an executive team to drive organizational change.

Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.

Highly organized with a demonstrated ability to manage time, resources, and people across multiple complex and concurrent projects.

Excellent communication, analytical, and presentation skills with ability to obtain buy‑in with key stakeholders at all levels of the organization and influence their decision‑making.

Strong analytical and problem‑solving skills; ability to understand, interpret, and present data.

Proficient in MS Word, Excel, and PowerPoint or related software.

Demonstrated ability to think strategically and work in a team environment.

Demonstrated ability to work effectively with a diverse workforce.

Substitutions Include

A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.

An associate degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.

A master’s degree in a related subject substitutes for two (2) years of general experience.

A nationally recognized certification, or statewide / professional certification in a related field substitutes for one year of experience.

Job Conditions

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.

Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.

Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.

Ability to provide internal and external customers with courteous and professional experiences.

Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).

Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.

Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.

Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical clinic screening, potentially including physical examination and drug and alcohol screenings.

Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.

Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions

General Disclaimer : The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Completion : It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.

Application Deadlines : Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment : The physical demands and work environment characteristics described here‑in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.

Work Eligibility : All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.

Interviews : Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time / date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions : Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On‑call or 24 / 7 Positions : Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff : During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations : The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA’s ADA Unit at 617‑222‑5751 or hradaaa@mbta.com.

Diversity, Equity, and Inclusion : The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com / careers-app-definitions.

Intern / Co‑Op Benefits : Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.

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