Site Reliability Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Site Reliability Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

The Role

Our Site Reliability Engineering group within Enterprise Infrastructure combines Operations Excellence with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying standard methodologies in Resiliency Engineering, Automation, Observability & Chaos Testing.

The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE. We are looking for a Systems Thinking, SRE Engineer who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, automation, automation, automation...!

Team

We at the Production Services (EI&O-PS) in Fidelity are a centralized support services organization in the Enterprise Infrastructure & Operations group of Fidelity. EI&O-PS supports 3000+ applications across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&O-PS include Platform, Application and Batch Support via Incident management, Change management, Environment management, Cloud, UI, Middle Tier & Database Services, Mainframe operations, Release Services & Performance Engineering services.

The Expertise You Have

Bachelor’s degree or equivalent experience or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus

8+ years of hands-on experience deploying and / or supporting highly distributed multi-tiered systems at scale.

2 years of experience in Cloud development (AWS) and migration skills; Experience with building and operating highly resilient platforms in AWS cloud environments

2-4 years of experience in software development with Python, NodeJS, or Java with a focus on SDLC and automation

Hands-on experience with container orchestration, preferably with Kubernetes

Experience operating and implementing distributed & highly concurrent service-based

The Skills You Bring

Ability to automate with various scripting languages (Python, Shell scripting, etc…)

Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef, …)

Solid understanding of Cloud Computing and DevOps concepts including CI / CD pipelines

Hands-on Kubernetes skills and knowledge.

Hands on experience with one or more observability tools (Prometheus, Grafana, ELK / OpenSearch, OpenTelemetry, Datadog, etc…)

Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale

Proven experience in maintaining scalability and resiliency of complex environment.

Proven experience in implementing advanced observability practices and techniques at scale.

Demonstrated ability to apply modern monitoring tools (Datadog, Prometheus, Splunk, …)

Ability to triage, complete root cause analysis, and be decisive under pressure

Experience managing and interpreting large datasets using query languages and visualization tools

Proficient communication skills with an ability to reach both technical and non-technical audience

Ability to learn new software, method and practices and bringing them to our developers

Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.