BPO Vendor Compliance Partner Moderation

At Roblox we are seeking a detail-oriented BPO Vendor Compliance Partner to ensure the integrity and security of our outsourced operations. The BPO Vendor Compliance Partner is critical for maintaining the operational integrity and security of outsourced Customer Support and Moderation services. This role is responsible for establishing and executing a comprehensive compliance governance framework ensuring all Business Process Outsourcing (BPO) vendors strictly adhere to contractual Service Level Agreements (SLAs) regulatory requirements (e.g. data privacy) and internal security policies. This Partner will continuously monitor vendor performance lead adversarial testing and drive risk mitigation efforts through rigorous auditing and enforcement actions.

Reporting to the Senior Manager Vendor Operations and Compliance you will conduct continuous monitoring and regular audits serving as a primary point of contact for compliance matters between our internal teams and external BPO partners. You will be instrumental in maintaining the compliance posture of our global vendor ecosystem.

You Will :

Compliance Governance and Auditing

• Conduct Regular Compliance Audits : Lead scheduled and ad-hoc audits of BPO vendor operations specifically within EITHER the Customer Support or Content Moderation verticals to assess compliance with contracts operational procedures and mandated controls.
• Performance Monitoring and Reporting : Review validate and approve vendor submitted compliance reports and evidentiary documentation.
• Maintain comprehensive auditable records to support internal reviews and external regulatory inquiries.
• SLA and Quality Assurance : Collaborate closely with Vendor Managers to monitor the effectiveness of first-level quality audits performed by BPO partners ensuring high-quality standards and training efficacy for elevated actions in CS / Mod workflows.
• Issue Remediation & Enforcement : Identify document and meticulously track all compliance gaps control deficiencies or contractual breaches.
• Define and oversee the execution of comprehensive Corrective Action Plans (CAPs) with vendors to ensure timely and effective resolution.

Security Risk and Adversarial Testing

Operational Resilience and Strategic Collaborations

You Have :

Key Skills

Risk Management,Data Entry,Vendor Management,Mobile Devices,Workers' Compensation Law,Automotive Diagnostics,Live Chat,Merchandising,Contract Management,Contract Negotiation,Cash Handling,negotiation

Employment Type : Full Time

Experience : years

Vacancy : 1